Service Availability Commitment. It is Gogo’s responsibility to ensure that the service, the network and the systems are up and available as set out in this document. [***].
Service Availability Commitment. Gogo shall ensure that the service, network and systems are up and available as set forth in this Exhibit J-2. Service Availability includes the end-to-end network and system(s) that support data communications to and from the Retrofit A/C, which includes, but are not limited to: a) the WAPs on the Retrofit A/C, b) the ATG Solution and ATG4 Solution base-stations, towers and antennas, c) the terrestrial backbone and ground-based infrastructure, and e) Gogo’s NOC, up to the ingress/egress gateway(s) to the Internet. Service Availability does not include the Internet or PSTN.
Service Availability Commitment. If FormRouter reasonably determines that its Server Availability has not achieve a cumulative rate of 99.95%, for any calendar month (based upon an average 30-day month), FormRouter, upon Client's request, will credit the Client’s account for such month the pro-rated charges amounting to 10% of the monthly service fee for that Client account. Or, if FormRouter reasonably determines that its Server Availability has not achieve a cumulative rate of 99.9%, for any calendar month (based upon an average 30-day month), FormRouter, upon Client's request, will credit Client’s account for such month the pro-rated charges amounting to 25% of the monthly service fee for that Client account. Or, if FormRouter reasonably determines that its Server Availability has not achieve a cumulative rate of 99%, for any calendar month (based upon an average 30-day month), FormRouter, upon Client's request, will credit Client’s account for such month the pro-rated charges amounting to 50% of the monthly service fee for that Client account. Server Availability is monitored and determined by FormRouter. Client may contest the published Server Availability metrics by providing written notice of such challenge to FormRouter. Upon receipt of notice, FormRouter will engage a subject matter expert to review the contested Server Availability metrics, and Client may submit additional information relating to the contested Server Availability metrics. Upon conclusion of the review by Form Router, not to exceed thirty (30) days, FormRouter will provide to Client a written report summarizing the review process, the third party results and conclusions. Each party reserves its right reserves its rights under the Agreement with respect to any further dispute regarding the contested Server Availability metrics. Credits will not apply to charges for services other than the hosting services for which such commitment was not met. Client's account shall not be credited more than once per month under this Service Availability Commitment and shall not exceed 50% of the monthly fee for that Service.
Service Availability Commitment. PBX-Change guarantees a Service Availability of 99.9% of the total applicable time for each month, otherwise a Service Credit will be provided to the Eligible Customer.
Service Availability Commitment. The Software will be available 99.5% of the time, measured on a quarterly basis. Availability shall be calculated for the measurement period by dividing (a) the Baseline Uptime less Unscheduled Downtime by (b) the Baseline Uptime for the same period.
Service Availability Commitment. Sprint will use reasonable efforts to restore the Smart UC services impacted in six (6) hours or less for a trouble ticket that qualifies as Critical as defined in the Support Process, otherwise a Service Availability Credit (the “Service Availability Credit”) for the impacted customer will be provided to the customer who submits an approved request through the Service Credits process. The Service Availability Credit for the impacted customer is equal to the applicable percentage of billed monthly recurring charges to Sprint for the impacted customer for the time the Smart UC service was unavailable. The Service Availability commitment and associated Service Credits, as stated above, are set forth in Table 1 below: TABLE 1: Service Availability Commitment by Service Type Service Type Service Availability Requirement Smart UC PBX 99.99% On-Demand ACD 99.99% Supervisor Dashboards 99.9% Advanced Reporting 99.9% Call Recording 99.9% Team-ONE Collaboration 99.9%
Service Availability Commitment. 1.2.1. If the monthly System Availability for the hosting service falls below 98% and so long as Customer is current in paying all undisputed fees and operating within the scope of use limits set forth in the SOW, Selerant will refund to Customer within thirty (30) days of the end of such month an amount equal to one-twenty-fourth (1/24) of the Subscription Fee.
Service Availability Commitment. Cisco shall use commercially reasonable efforts to maintain Cisco Cloudlock availability of 99.9% of each calendar month. Availability will be calculated by dividing the total number of minutes of Uptime (defined below) during the applicable calendar month by the total number of minutes in such month, minus minutes of Cisco Cloudlock Outages (defined below) occurring due to scheduled maintenance or attributable to Third Party Actions (defined below), and multiplying that amount by 100. The formula for this calculation is as follows: Availability = (X ÷ Y) x 100 X= Total # of minutes of Uptime during calendar month Y= (Total # of minutes in such calendar month) - (Total # of minutes of Outages from scheduled maintenance and Third Party Actions)
Service Availability Commitment. It is Dotsquares’s goal to have the Services available to Customer twenty-four hours a day seven days a week, with the exception of Planned Downtime. Dotsquares will use all commercially reasonable efforts to provide Customer with average annual availability that is equal to or greater than 99.9%. (365 days x 24 hours = 8760 hours x 99.9% = 8751.24 hours of availability.) Dotsquares’s records and data shall be the basis for all service availability calculations and determinations.
Service Availability Commitment. Lifesize will use commercially reasonable efforts to make the Lifesize Cloud service generally available, subject to the Exclusions described below, 99.9% of each calendar month (“Availability Commitment”). Availability is calculated in accordance with the following formula:
