Service Credit Request. In order to receive a Service Credit as described herein, You must request a Service Credit within 30 calendar days from the end of the month in which the Service Availability was not met, and You must provide details of the claim, as reasonably requested by eLabNext. The request must be submitted by sending an email to xxxxxxx@xxxxxxxx.xxx with as subject Service Credit Claim (SCC). Any claim request which is successfully submitted will receive a response indicating the request was received. If You do not receive this response, the claim is deemed not received by eLabNext and You must resubmit Your claim in order for eLabNext to consider the request for a Service Credit. You are not eligible for any service credit under this Service Level Commitment if Your account is past due or in default concerning any payment or any material contractual obligations to eLabNext. The Service Credit is valid for up to two years from the quarter for which the credit is issued.
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Samples: Support and Availability Commitment Terms, Support and Availability Commitment Terms, Support and Availability Commitment Terms
Service Credit Request. In order to receive a Service Credit as described herein, You must request a Service Credit within 30 calendar days from the end of the month in which the Service Availability was not met, and You must provide details of the claim, as reasonably requested by eLabNext. The request must be submitted by sending an email to xxxxxxx@xxxxxxxx.xxx with as subject Service Credit Claim (SCC). Any claim request which is successfully submitted will receive a response indicating the request was received. If You do not receive this response, the claim is deemed not received by eLabNext and You must resubmit Your claim in order for eLabNext to consider the request for a Service Credit. You are not eligible for any service credit under this Service Level Commitment if Your account is past due or in default concerning any payment or any material contractual obligations to eLabNext. The Service Credit is valid for up to two years from the quarter for which the credit is issued.
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