Common use of Service Credits Clause in Contracts

Service Credits. 11.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the Service did not meet the Service Availability Target, as specified in Section 3 of this Appendix A. 11.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum labelled ‘Weighted % for Service Credit calculations’; D = the number of minutes that the Site was below the Service Availability Target in the quarter. Example: a multiplex service at Kippure has operated outside of the failure thresholds, and below the Service Availability Target, for a period of 45 minutes; The Service Credits will therefore be based on the following: C = €11.42 (Per minute based on a national multiplex example tariff of €6.0m. €6m / minutes in year). P = 17.665% (Kippure based on table below). D = 45 (minutes) Kippure Service Credit Payable = C x P x D = 11.42 x 0.17665 x 45 Sub Total = €90.78 Kippure has a RBR dependant Laragh. C = €11.42 (Per minute based on a national multiplex example tariff of €6.0m. €6m / minutes in year). P = 0.02% (Laragh based on table below). D = 45 (minutes) Laragh Service Credit Payable = C x P x D = 11.42 x 0.0002 x 45 Sub Total = €0.10 TOTAL = €90.88 11.4.2.1 For the avoidance of doubt, the amount used for C in the above formula shall be from the Tariff Model for the year in which the quarter falls. 11.4.2.2 The Service Provider shall notify the Customer of the period, nature and timing of all faults at each Site.

Service Credits. 11.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the FM Service did not meet the Service Availability Target, as specified in Section 3 of this Appendix A.3.2 above. 11.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum labelled ‘Weighted % for Service Credit calculations’; D = the number of minutes that the Site was below the Service Availability Target in the quarter. Example: a multiplex the Radio X FM service at Kippure Spur Hill has operated outside of the failure thresholds, and below the Service Availability Target, for a period of 45 minutes; The Service Credits will therefore be based on the following: C = €11.42 1.90 (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 17.6653.450% (Kippure Spur Hill based on table below). D = 45 (minutes) Kippure Spur Hill Service Credit Payable = C x P x D = 11.42 1.90 x 0.17665 0.0345 x 45 Sub Total = €90.78 Kippure 2.95 Spur Hill has a an RBR dependant LaraghXxxxxxx Barracks. C = €11.42 1.90 (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 0.021.052% (Laragh Xxxxxxx Barracks based on table below). D = 45 (minutes) Laragh Xxxxxxx Barracks Service Credit Payable = C x P x D = 11.42 1.90 x 0.0002 0.01052 x 45 Sub Total = €0.10 0.90 TOTAL = €90.883.85 11.4.2.1 For the avoidance of doubt, the amount used for C in the above formula shall be from the Tariff Model for the year in which the quarter falls. 11.4.2.2 The Service Provider shall notify the Customer Client, and/or any Authorised Representative nominated by the Client, of the period, nature and timing of all faults at each Site.

Service Credits. 11.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the Service did not meet the Service Availability Target, as specified in Section 3 of this Appendix A.2.3 above. 11.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum labelled ‘„Weighted % for Service Credit calculations’calculations‟; D = the number of minutes that the Site was below the Service Availability Target in the quarter. Example: a multiplex service at Kippure has operated outside of the failure thresholds, and below the Service Availability Target, for a period of 45 minutes; The Service Credits will therefore be based on the following: C = €11.42 (Per minute based on a national multiplex example tariff of €6.0m. €6m / minutes in year). P = 17.665% (Kippure based on table below). D = 45 (minutes) Kippure Service Credit Payable = C x P x D = 11.42 x 0.17665 x 45 Sub Total = €90.78 Kippure has a RBR dependant Laragh. C = €11.42 (Per minute based on a national multiplex example tariff of €6.0m. €6m / minutes in year). P = 0.02% (Laragh based on table below). D = 45 (minutes) Laragh Service Credit Payable = C x P x D = 11.42 x 0.0002 x 45 Sub Total = €0.10 TOTAL = €90.88 11.4.2.1 For the avoidance of doubt, the amount used for C in the above formula shall be from the Tariff Model for the year in which the quarter falls. 11.4.2.2 The Service Provider shall notify the Customer of the period, nature and timing of all faults at each Site. 11.4.2.3 The Service Provider shall have no obligation to pay Service Credits with respect to any Site until after the Initial Installation Date in respect of such Site.

Service Credits. 11.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the FM Service did not meet the Service Availability Target, as specified in Section 3 of this Appendix A.3.2 above. 11.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum labelled ‘„Weighted % for Service Credit calculations’calculations‟; D = the number of minutes that the Site was below the Service Availability Target in the quarter. Example: a multiplex the Radio X FM service at Kippure Spur Hill has operated outside of the failure thresholds, and below the Service Availability Target, for a period of 45 minutes; The Service Credits will therefore be based on the following: C = €11.42 1.90 (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 17.6653.450% (Kippure Spur Hill based on table below). D = 45 (minutes) Kippure Service Credit Payable = C x P x D = 11.42 x 0.17665 x 45 Sub Total = €90.78 Kippure 2.95 Spur Hill has a an RBR dependant LaraghXxxxxxx Barracks. C = €11.42 1.90 (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 0.021.052% (Laragh Xxxxxxx Barracks based on table below). D = 45 (minutes) Laragh Xxxxxxx Barracks Service Credit Payable = C x P x D = 11.42 1.90 x 0.0002 0.01052 x 45 Sub Total = €0.10 0.90 TOTAL = €90.883.85 11.4.2.1 For the avoidance of doubt, the amount used for C in the above formula shall be from the Tariff Model for the year in which the quarter falls. 11.4.2.2 The Service Provider shall notify the Customer of the period, nature and timing of all faults at each Site. 11.4.2.3 The Service Provider shall have no obligation to pay Service Credits with respect to any Site until after the Initial Installation Date in respect of such Site.

Service Credits. 11.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the FM Service did not meet the Service Availability Target, as specified in Section 3 of this Appendix A.3.2 above. 11.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum labelled ‘„Weighted % for Service Credit calculations’calculations‟; D = the number of minutes that the Site was below the Service Availability Target in the quarter. Example: a multiplex the Radio X FM service at Kippure Spur Hill has operated outside of the failure thresholds, and below the Service Availability Target, for a period of 45 minutes; The Service Credits will therefore be based on the following: C = €11.42 1.90 (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 17.6653.450% (Kippure Spur Hill based on table below). D = 45 (minutes) Kippure Service Credit Payable = C x P x D = 11.42 x 0.17665 x 45 Sub Total = €90.78 Kippure 2.95 Spur Hill has a an RBR dependant LaraghXxxxxxx Barracks. C = €11.42 1.90 P = 1.052% (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 0.02% (Laragh Xxxxxxx Barracks based on table below). of D = 45 (minutes) Laragh Service Credit Payable = C x P x D = 11.42 x 0.0002 x 45 Sub Total = €0.10 0.90 TOTAL = €90.883.85 11.4.2.1 For the avoidance of doubt, the amount used for C in the above formula shall be from the Tariff Model for the year in which the quarter falls. 11.4.2.2 The Service Provider shall notify the Customer Client, and/or any Authorised Representative nominated by the Client, of the period, nature and timing of all faults at each Site.

Service Credits. 11.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the DAB Service did not meet the Service Availability Target, Target as specified in Section 3 of this Appendix A.3.2 above. 11.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum Column labelled ‘Weighted % for Service Credit calculations’; D = the number of minutes that the Site was below the Service Availability Target in the quarter. Example: a multiplex the DAB service at Kippure Spur Hill has operated outside of the failure thresholds, and below the Service Availability Target, for a period of 45 minutes; The Service Credits will therefore be based on the following: C = €11.42 0.48 (Per minute minute, based on a national multiplex DAB example tariff of €6.0m. 255K. €6m 255K / minutes in year). P = 17.6658.27% (Kippure Spur Hill based on table below). D = 45 (minutes) Kippure Spur Hill Service Credit Payable = C x P x D = 11.42 €0.48 x 0.17665 0.0827 x 45 Sub Total = €90.78 Kippure has a RBR dependant Laragh. C = €11.42 (Per minute based on a national multiplex example tariff of €6.0m. €6m / minutes in year). P = 0.02% (Laragh based on table below). D = 45 (minutes) Laragh Service Credit Payable = C x P x D = 11.42 x 0.0002 x 45 Sub Total = €0.10 TOTAL = €90.881.80 11.4.2.1 For the avoidance of doubt, the amount used for C in the above formula shall be from the Tariff Model for the year in which the quarter falls. 11.4.2.2 The Service Provider shall notify the Customer Client and/or any Authorised Representative nominated by the Client of the period, nature and timing of all faults at each Site.. 1 Clermont Carn Louth 3.5 6.43 2 Kippure Wicklow 15.6 28.68 3 Spur Hill Cork 4.5 8.27 4 Three Rock Dublin 26.3 48.35 5 Xxxxxxxx Xxxx Xxxxx 4.5 8.27 TOTAL 54.4 100.00 Sample Outage Report:

Service Credits. 11.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the FM Service did not meet the Service Availability Target, as specified in Section 3 of this Appendix A.3.2 above. 11.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum labelled ‘Weighted % for Service Credit calculations’; D = the number of minutes that the Site was below the Service Availability Target in the quarter. Example: a multiplex the Radio X FM service at Kippure Spur Hill has operated outside of the failure thresholds, and below the Service Availability Target, for a period of 45 minutes; The Service Credits will therefore be based on the following: C = €11.42 1.90 (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 17.6653.450% (Kippure Spur Hill based on table below). D = 45 (minutes) Kippure Service Credit Payable = C x P x D = 11.42 x 0.17665 x 45 Sub Total = €90.78 Kippure 2.95 Spur Hill has a an RBR dependant LaraghXxxxxxx Barracks. C = €11.42 1.90 (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 0.021.052% (Laragh Xxxxxxx Barracks based on table below). D = 45 (minutes) Laragh Service Credit Payable = C x P x D = 11.42 x 0.0002 x 45 Sub Total = €0.10 0.90 TOTAL = €90.883.85 11.4.2.1 For the avoidance of doubt, the amount used for C in the above formula shall be from the Tariff Model for the year in which the quarter falls. 11.4.2.2 The Service Provider shall notify the Customer Client, and/or any Authorised Representative nominated by the Client, of the period, nature and timing of all faults at each Site.

Service Credits. 11.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the FM Service did not meet the Service Availability Target, as specified in Section 3 of this Appendix A.3.2 above. 11.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum labelled ‘Weighted % for Service Credit calculations’; D = the number of minutes that the Site was below the Service Availability Target in the quarter. Example: a multiplex the Radio X FM service at Kippure Spur Hill has operated outside of the failure thresholds, and below the Service Availability Target, for a period of 45 minutes; The Service Credits will therefore be based on the following: C = €11.42 1.90 (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 17.6653.450% (Kippure Spur Hill based on table below). D = 45 (minutes) Kippure Service Credit Payable = C 1.90 x P x D = 11.42 x 0.17665 0.0345 x 45 Sub Total = €90.78 Kippure 2.95 Spur Hill has a an RBR dependant LaraghXxxxxxx Barracks. C = €11.42 1.90 (Per minute minute, based on a national multiplex FM example tariff of €6.01.0m. €61m / minutes in year). P = 0.021.052% (Laragh Xxxxxxx Barracks based on table below). D = 45 (minutes) Laragh Service Credit Payable = C x P x D = 11.42 x 0.0002 x 45 Sub Total = €0.10 0.90 TOTAL = €90.883.85 11.4.2.1 For the avoidance of doubt, the amount used for C in the above formula shall be from the Tariff Model for the year in which the quarter falls. 11.4.2.2 The Service Provider shall notify the Customer Client, and/or any Authorised Representative nominated by the Client, of the period, nature and timing of all faults at each Site.