Service Credits. If Megaport fails to meet the Service Availability target in a Charging Period, then subject to the Service credit conditions set out in section 4 of this Service Schedule, Customer will be able to claim a Service credit calculated as: Downtime _ x Recurring Charge Charging Period Where: Downtime is calculated per Charging Period as the total number of minutes in the Charging Period less (Uptime plus Excused Downtime); and Recurring Charge means the recurring charge applicable to the applicable Charging Period.
Appears in 14 contracts
Samples: Global Services Agreement, Global Services Agreement, Global Services Agreement
Service Credits. If Megaport fails to meet the Service Availability target in a Charging Period, then subject to the Service credit conditions set out in section 4 5 of this Service Schedule, Customer will be able to claim a Service credit calculated as: Downtime _ x Recurring Charge Charging Period Where: Downtime is calculated per Charging Period as the total number of minutes in the Charging Period less (Uptime plus Excused Downtime); and Recurring Charge means the recurring charge applicable to the applicable Charging Period.
Appears in 13 contracts
Samples: Global Services Agreement, Global Services Agreement, Global Services Agreement
Service Credits. If Megaport fails to meet the Service Availability target in a Charging Period, then subject to the Service credit conditions set out in section 4 of this Service Schedule, Customer will be able to claim a Service credit calculated as: Downtime _ x Recurring Charge Charging Period Where: Downtime is calculated per Charging Period as the total number of minutes in the Charging Period less (Uptime plus Excused Downtime); and Recurring Charge means the recurring charge applicable to the applicable Charging Period.
Appears in 8 contracts
Samples: Global Services Agreement, Global Services Agreement, Global Services Agreement
Service Credits. If Megaport fails to meet the Service Availability target in a Charging Period, then subject to the Service credit conditions set out in section 4 5 of this Service Schedule, Customer will be able to claim a Service credit calculated as: Downtime _ x Recurring Charge Charging Period Where: Downtime is calculated per Charging Period as the total number of minutes in the Charging Period less (Uptime plus Excused Downtime); and Recurring Charge means the recurring charge applicable to the applicable Charging Period.
Appears in 8 contracts
Samples: Global Services Agreement, Global Services Agreement, Global Services Agreement
Service Credits. If Megaport fails to meet the Service Availability target in a Charging Period, then subject to the Service credit conditions set out in section 4 of this Service Schedule, Customer will be able to claim a Service credit calculated as: (Downtime _ x Recurring Charge Charge) / Charging Period Where: Downtime is calculated per Charging Period as the total number of minutes in the Charging Period less (Uptime plus Excused Downtime); and Recurring Charge means the recurring charge applicable to the applicable Charging Period.
Appears in 4 contracts
Samples: Global Services Agreement, Global Services Agreement, Global Services Agreement
Service Credits. If Megaport fails to meet the Service Availability target Target in a Charging Period, then subject to the Service credit conditions set out in section 4 of this Service Schedule, Customer will be able to claim a Service credit calculated as: Downtime _ x Recurring Charge Charging Period Where: Downtime is calculated per Charging Period as the total number of minutes in the Charging Period less (Uptime plus Excused Downtime); and Recurring Charge means the recurring charge applicable to the applicable Charging Period.
Appears in 1 contract
Samples: Global Services Agreement
Service Credits. If Megaport fails to meet the Service Availability target Target in a Charging Period, then subject to the Service credit conditions set out in section 4 5 of this Service Schedule, Customer will be able to claim a Service credit calculated as: Downtime _ x Recurring Charge Charging Period Where: Downtime is calculated per Charging Period as the total number of minutes in the Charging Period less (Uptime plus Excused Downtime); and Recurring Charge means the recurring charge applicable to the applicable Charging Period.
Appears in 1 contract
Samples: Global Services Agreement