Common use of Service Credits for Failure to Achieve Service Availability Service Levels Clause in Contracts

Service Credits for Failure to Achieve Service Availability Service Levels. If the actual Service Availability is less than the Service Availability Service Level provided in Clause 1.3.3 (Service Availability – Service Level Agreement) above, then Customer will be entitled to receive a credit against the Qualifying Charges for the affected Users where the Severity Level-1 Incident occurred in accordance with Table 8. Xxxxxx will remit the following credits for the Locations for which the Service Level Target provided in Clause 1.3.3 was not met, in accordance with Table 8, up to a maximum of 15% of Qualifying Charges for the Location where the Severity Level-1 Incident occurred. All credits will be pro-rated on a per minute basis. Table 8: Service Credits for Failure to Achieve Service Availability Service Levels When Orange performance for the Month falls below the target service level by <=1%. 5% of the Qualifying Charges applicable to each Location for which Orange did not meet the Service Level target. When Orange performance for the Month falls below the target service level by >1% but <5%. 10% of the Qualifying Charges applicable to each Location for which Orange did not meet the Service Level target. When Orange performance for the Month falls below the target service level by =>5%. 15% of the Qualifying Charges applicable to each Location for which Orange did not meet the Service Level target.

Service Credits for Failure to Achieve Service Availability Service Levels. If the actual Service Availability is less than the Service Availability Service Level provided in Clause 1.3.3 (Service Availability – Service Level Agreement) above, then Customer will be entitled to receive a credit against the Qualifying Charges for the affected Users where the Severity Level-1 Incident occurred in accordance with Table 8. Xxxxxx Orange will remit the following credits for the Locations for which the Service Level Target provided in Clause 1.3.3 was not met, in accordance with Table 8, up to a maximum of 15% of Qualifying Charges for the Location where the Severity Level-1 Incident occurred. All credits will be pro-rated on a per minute basis. Table 8: Service Credits for Failure to Achieve Service Availability Service Levels When Orange performance for the Month falls below the target service level by <=1%. 5% of the Qualifying Charges applicable to each Location for which Orange did not meet the Service Level target. When Orange performance for the Month falls below the target service level by >1% but <5%. 10% of the Qualifying Charges applicable to each Location for which Orange did not meet the Service Level target. When Orange performance for the Month falls below the target service level by =>5%. 15% of the Qualifying Charges applicable to each Location for which Orange did not meet the Service Level target.

Service Credits for Failure to Achieve Service Availability Service Levels. If the actual Service Availability is less than the Service Availability Service Level provided in Clause 1.3.3 (Service Availability – Service Level Agreement) above, then Customer will be entitled to receive a credit against the Qualifying Charges for the affected Users where the Severity Level-1 Incident occurred in accordance with Table 87. Xxxxxx will remit the following credits for the Locations for which the Service Level Target provided in Clause 1.3.3 was not met, in accordance with Table 87, up to a maximum of 15% of Qualifying Charges for the Location where the Severity Level-1 Incident occurred. All credits will be pro-rated on a per minute basis. Table 87: Service Credits for Failure to Achieve Service Availability Service Levels When Orange performance for the Month falls below the target service level by <=1%. 5% of the Qualifying Charges applicable to each Location for which Orange did not meet the Service Level target. When Orange performance for the Month falls below the target service level by >1% but <5%. 10% of the Qualifying Charges applicable to each Location for which Orange did not meet the Service Level target. When Orange performance for the Month falls below the target service level by =>5%. 15% of the Qualifying Charges applicable to each Location for which Orange did not meet the Service Level target.