Common use of SERVICE DELIVERY TIME Clause in Contracts

SERVICE DELIVERY TIME. 3.1 Employment medicals returned within 5 days. 95% R = >8 days A = 6 to 7 days G = 5 days 3.2 Initial appointment sent within 5 days 90% R = >8 days A = 6 – 7 days G = 5 days 3.3 First appointment seen within 14 days of request 100% R = >17 days A = 15-16 days G = 14 days 3.4 Reports back to Managers sent within 5 days after appointment 90% R = >8 days A = 6 – 7 days G = 5 days 3.5 Health surveillance referrals seen within 10 days 100% R = >14 days A = >12 days G = <11 days

SERVICE DELIVERY TIME. 3.1 Employment Pre-employment medicals returned within 5 days. 2 days 95% R = >8 4 days A = 6 3 to 7 4 days G = 5 2 days 3.2 Initial appointment letter sent within 5 3 days 90% R = >8 5 days A = 6 4 – 7 5 days G = 5 days 3 days 3.3 First appointment seen within 14 days of request 100% R = >17 18 days A = 15->16 days G = 14 – 16 days 3.4 Reports back to Managers sent within 5 days after appointment 90% R = >8 days A = 6 – 7 days G = 5 days 3.5 Health surveillance referrals seen within 10 days 100% R = >14 days A = >12 days G = <11 days

SERVICE DELIVERY TIME. 3.1 Employment Pre-employment medicals returned within 5 days. 2 days 95% R = >8 4 days A = 6 3 to 7 4 days G = 5 2 days 3.2 Initial appointment letter sent within 5 3 days 90% R = >8 5 days A = 6 – 7 4 - 5 days G = 5 3 days 3.3 First appointment seen within 14 days of request 100% R = >17 18 days A = 15->16 days G = 14 - 16 days 3.4 Reports back to Managers sent within 5 4 days after appointment 90% R = >8 7 days A = 5 - 6 – 7 days G = 5 4 days 3.5 Health surveillance referrals seen within 10 days 100% R = >14 days A = >12 days G = <11 days 3.6 Case conference seen within 10 days of request 100% R = >14 days A = >12 days G = <11 days