SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90%
Appears in 7 contracts
Samples: Occupational Health Agreement, Payroll Agreement, Occupational Health and Safety Agreement
SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90%% 8.30am - 5.00pm Monday β Friday
Appears in 1 contract
Samples: Service Agreement
SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90%% 8.30am - 5.00pm Monday β Friday
Appears in 1 contract
Samples: Service Agreement
