SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90% Days/times during which Services are to be available
Appears in 6 contracts
Samples: www.shropshirelg.net, www.shropshirelg.net, www.shropshirelg.net
SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90% Days/times during which Services are to be availableavailable 8.30am - 5.00pm Monday β Friday
Appears in 1 contract
Samples: www.shropshirelg.net
SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90% Days/times during which Services are to be available:
Appears in 1 contract
Samples: www.shropshirelg.net
SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90% Days/times during which Services are to be available: 8.30am - 5.00pm Monday β Friday
Appears in 1 contract
Samples: www.shropshirelg.net
