Common use of SERVICE FAULTS Clause in Contracts

SERVICE FAULTS. 4.1 While we will endeavour to make Mobile Services available to customers 24 hours a day, 7 days a week, Mobile services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the Service. There are many factors outside of our control which affect Mobile Services, such as the performance of third party suppliers and equipment, Force Majeure events, electromagnetic interference, network congestion, and performance of your equipment. We accept no liability for interruptions to your Mobile Service or for any resulting damage or loss suffered by you or any third party. 4.2 We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the Service. Where possible, we will perform this work during non-peak times. 4.3 You must direct all queries regarding faults/outages of the service to our technical support Help Desk. You must not direct inquiries to third party service providers. We will invoice you for costs incurred by us if you engage a third party for assistance with your service.

SERVICE FAULTS. 4.1 5.1. While we will endeavour to make Mobile Services services available to customers 24 hours a day, 7 days a week, Mobile services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the Serviceservice. There are many factors outside of our control which affect Mobile Servicesservices, such as the performance of third party suppliers and equipment, Force Majeure events, electromagnetic interference, network congestion, and performance of your equipment. We accept no liability for interruptions to your Mobile Service service or for any resulting damage or loss suffered by you or any third party. 4.2 5.2. We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the Serviceservice. Where possible, we will perform this work during non-peak times. 4.3 5.3. You must direct all queries regarding faults/outages of the service to our technical support Help DeskDesk (see contact details online at xxxx://xxx.xxxxxxxxx.xxx/contact.php ). You must not direct inquiries enquiries to third party service providersproviders or Telstra. We will invoice you for costs incurred by us if you engage a third party for assistance with your service.