Common use of SERVICE FAULTS Clause in Contracts

SERVICE FAULTS. 5.1 While we will endeavour to make Home Wireless Broadband Services available to customers 24 hours a day, 7 days a week, Home Wireless Broadband services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the Service. There are many factors outside of our control which affect the Home Wireless Broadband service, such as the performance of third party suppliers and equipment, Force Majeure events, electromagnetic interference, network congestion, and performance of your equipment. We accept no liability for interruptions to your Mobile Service or for any resulting damage or loss suffered by you or any third party. 5.2 We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the Service. Where possible, we will perform this work during non-peak times. 5.3 You must direct all queries regarding faults/outages of the service by contacting us. You must not direct inquiries to third party service providers. We will invoice you for costs incurred by us if you engage a third party for assistance with your service.

SERVICE FAULTS. 5.1 While we will endeavour to make 5G Home Wireless Broadband Services available to customers 24 hours a day, 7 days a week, 5G Home Wireless Broadband services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance performance, or quality of the Service. There are many factors outside of our control which affect the 5G Home Wireless Broadband service, such as those mentioned in Clause 2.7(d), the performance of third third-party suppliers and equipment, Force Majeure events, electromagnetic interference, network congestion, and performance of your equipment. We accept no liability for interruptions to your Mobile Service or for any resulting damage or loss suffered by you or any third party. 5.2 We reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the Service. Where possible, we will perform this work during non-peak times. 5.3 You must direct contact us for all queries regarding faults/outages of the service by contacting usservice. You must not direct inquiries to third party service providers. We will invoice you for costs incurred by us if you engage a third party for assistance with your service.