Service Level Commitment. Availability of the Services (including uptime of the Data Repository and Licensed Software) provided to HCO will be substantially similar to the availability provided to clinics owned or managed by Intermountain Healthcare, subject to the availability and proper functioning of HCO Resources and access to the Internet (or other network or telecommunications means). Both scheduled and unscheduled downtime should be expected. Advance notice of scheduled downtime will be provided to HCO. In the event of unscheduled downtime, the restoration priority for HCO will be substantially similar to the restoration priority given to clinics owned or managed by Intermountain Healthcare. Intermountain Healthcare's critical care facilities may receive higher priority. HCO agrees to pay SELECTHEALTH (on a time and materials basis at SELECTHEALTH’s then-current standard fees) for correcting problems that are caused by HCO Resources. Because all computer systems occasionally fail or malfunction, HCO is responsible for maintaining the ability to continue HCO’s normal business operations in the event of downtime.
Appears in 5 contracts
Samples: Information Technology Services Agreement, Information Technology Services Agreement, Information Technology Services Agreement
