Common use of Service Level Compliance Clause in Contracts

Service Level Compliance. Tracking of Service Level compliance starts when the deployment process has been completed, the devices and security controls have been set to “live,” and support and management of the devices and security controls have been successfully transitioned to MDR Services. Customer will be notified (in writing or email) that MDR Services have transitioned from deployment phase to full production monitoring. Service Levels will not apply and remedies will not be available for beta, proof of concept, testing, implementation, and deployment phases of the MDR Service.