Common use of SERVICE LEVEL DOCUMENTS Clause in Contracts

SERVICE LEVEL DOCUMENTS. A. GE Parties and USBFS may from time to time, in good faith, agree on certain performance measures by which USBFS is expected to provide the TA and Call Center Services (“Service Level Documents”). The Service Level Documents are designed to provide metrics and other information that may be utilized by the parties to help measure performance. The parties agree that, except as outlined in Section 3.B. as it relates to Critical Services, Service Level Documents reflect performance goals, and that any failure to perform in accordance with the provisions thereof may not by itself constitute a breach of the standard of care under this Agreement that gives rise to contractual or other remedies but may under relevant circumstances be a factor in assessing whether USBFS has met such standard of care. B. With respect to any existing or additional Services, USBFS and GE Parties will mutually determine whether the associated service will be designated as a critical service or element for which satisfactory performance by USBFS is critical (a “Critical Service”). The parties agree that each of the services identified on Exhibit E hereto will be considered a Critical Service. C. USBFS’s performance with respect to any service that will become a Critical Service will not be considered before the effective date of becoming a Critical Service for the purpose of determining termination events or rights hereunder.