Service Level Failures. Failure to achieve any of the service levels described in Section 5 (Service Levels) of this Exhibit shall constitute a “Service Level Failure” and Vendor shall be liable for the Service Level Credits in the amounts set forth in Section 5 (Service Levels). Vendor shall not be responsible for any Service Level Failure caused by the State of Iowa or its agents. Vendor shall promptly notify the State of Iowa of any Service Level Failure.
Appears in 4 contracts
Samples: Software as a Service and Professional Services Agreement, Software as a Service and Professional Services Agreement, Software as a Service Agreement
