Common use of Service Level Goals Clause in Contracts

Service Level Goals. Service Level Goals" means the service level goals applicable to the Services provided by RagingWire as set forth in the applicable SLA. If Customer experiences any Service performance issues, such as Service Outages, described in an applicable SLA, as a result of RagingWire's failure to provide the Services, the remedies and credits described in the applicable SLA shall apply.

Appears in 4 contracts

Samples: Master Service Agreement, Master Services Agreement (Photronics Inc), Master Services Agreement (Photronics Inc)

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Service Level Goals. Service Level Goals" means the service level goals applicable to the Services provided by RagingWire as set forth in the applicable SLA. If Customer Client experiences any Service performance issuesissues or failures, such as Service Outages, described in an applicable SLA, as a result of RagingWire's ’s failure to provide the Services, the remedies and credits described in the applicable SLA shall applyapply and serve as Client’s sole remedy for such failure. Client must request credits within 15 days of the Service Outage by sending an email to xxxxx@xxxxxxxxxx.xxx.

Appears in 1 contract

Samples: Master Services Agreement (Looksmart LTD)

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Service Level Goals. Service Level Goals" means the service level goals applicable to the Services provided by RagingWire as set forth in the applicable SLA. If Customer Client experiences any Service performance issues, such as Service Outages, described in an applicable SLA, as a result of RagingWire's failure to provide the Services, the remedies and credits described in the applicable SLA shall apply.

Appears in 1 contract

Samples: Master Services Agreement (Convio, Inc.)

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