Common use of Service Level Monitoring Clause in Contracts

Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both CUSTOMER and DISTRIBUTOR. In the event of a discrepancy between actual and targeted service levels both CUSTOMER and DISTRIBUTOR are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service feedback reports will be provided by the CUSTOMER to the DISTRIBUTOR via email to xxxxx@xxxxxxx.xxx or ZVNCentral Support Portal.

Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both CUSTOMER and DISTRIBUTOR. In the event of a discrepancy between actual and targeted service levels both CUSTOMER and DISTRIBUTOR are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service feedback reports will be provided by the CUSTOMER to the DISTRIBUTOR via email to xxxxx@xxxxxxx.xxx xxxxx@xxxxxxxx.xxx or ZVNCentral SKDCentral Support Portal.

Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both CUSTOMER and DISTRIBUTOR. In the event of a discrepancy between actual and targeted service levels both CUSTOMER and DISTRIBUTOR are expected to identify and resolve the reason(s) for any discrepancies in close co-operation. Service feedback reports will be provided by the CUSTOMER to the DISTRIBUTOR via email to xxxxx@xxxxxxx.xxx s xxxx@xxxxxxx.xxx or ZVNCentral Support Portal.

Service Level Monitoring. The success of service level agreements depends fundamentally on the ability to measure performance comprehensively and accurately so that credible and reliable information can be provided to customers and support areas on the service provided. Service factors must be meaningful, measurable measurable, and monitored constantly. Actual levels of service are to be compared with agreed target levels on a regular basis by both CUSTOMER and DISTRIBUTOR. In the event of a discrepancy between actual and targeted service levels levels, both CUSTOMER and DISTRIBUTOR are expected to identify and resolve the reason(s) for any discrepancies in close co-operationcooperation. Service feedback reports will be provided by the CUSTOMER to the DISTRIBUTOR via email to xxxxx@xxxxxxx.xxx xxxxx@xxxxxxxx.xxx or ZVNCentral SKDCentral Support Portal.