Service Level Policies. (a) A violation of this SLA will not constitute a default under the MSA. In the event Element Critical does not meet the performance level in the Service Level Agreement set forth in this Attachment 1 (“Service Levels”), as Customer’s sole and exclusive remedy, and Element Critical’s sole liability for not meeting the performance objective, Element Critical shall provide the Service Level Credits in the manner specified in the SLA (“Service Level Credits”). Element Critical will process Service Level Credits for failures to satisfy a Service Level (“Events”) as set forth in the applicable SLA. Customer waives all remedies other than those expressly set forth in this SLA.
Appears in 7 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
