Common use of Service Level Scope Clause in Contracts

Service Level Scope. The Service Levels contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.

Service Level Scope. The “Service Levels Levels” contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.. *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Exhibit A - 83 Hosted Services Agreement FINAL

Service Level Scope. The Service Levels contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.. Hosted Services Agreement

Service Level Scope. The Service Levels contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action. Within 30 days of the Effective Date, NAVITAIRE and Customer will work together to define a set of performance metrics which will be measured and reported on a monthly basis. A monthly conference call will be held to discuss these metrics and any relevant performance issues.

Service Level Scope. The Service Levels contained in this Section represent the target service performance for the provision of the Hosted Reservation Revenue Accounting Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.

Service Level Scope. The Service Levels contained in this Section represent the target service performance for the provision of the Hosted Reservation Revenue Management Services. .Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.

Service Level Scope. The “Service Levels Levels” contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.. Exhibit A - 83 Hosted Services Agreement FINAL