Service Level Scope. The Service Levels contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.
Appears in 5 contracts
Samples: Hosted Services Agreement (Spirit Airlines, Inc.), Hosted Services Agreement (Controladora Vuela Compania De Aviacion, S.A.B. De C.V.), Hosted Services Agreement (Controladora Vuela Compania De Aviacion, S.A.B. De C.V.)
Service Level Scope. The “Service Levels Levels” contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.. *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. Hosted Services Agreement FINAL
Appears in 2 contracts
Samples: Hosted Services Agreement (Frontier Group Holdings, Inc.), Hosted Services Agreement (Frontier Group Holdings, Inc.)
Service Level Scope. The “Service Levels Levels” contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.. Hosted Services Agreement FINAL
Appears in 1 contract
Samples: Hosted Services Agreement (Frontier Group Holdings, Inc.)
Service Level Scope. The Service Levels contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action. Within 30 days of the Effective Date, NAVITAIRE and Customer will work together to define a set of performance metrics which will be measured and reported on a monthly basis. A monthly conference call will be held to discuss these metrics and any relevant performance issues.
Appears in 1 contract
Samples: Hosted Services Agreement (Gol Intelligent Airlines Inc.)
Service Level Scope. The Service Levels contained in this Section represent the target service performance for the provision of the Hosted Reservation Services. Metrics, measurement, and reporting will create performance assessment measures that apply to operations services in the following three service categories: • System availability targets. • Metrics, measurement, and reporting. • Remedies and corrective action.. Hosted Services Agreement
Appears in 1 contract
Samples: Hosted Services Agreement (Gol Intelligent Airlines Inc.)
