Common use of Service Level Specifications Clause in Contracts

Service Level Specifications. (a)(i) Standards. The following standards shall apply with respect to Services that are actively being transmitted and are provided entirely on Seller’s Facilities (“Service Level Specifications” or “SLS”): MPLS IP-VPN – The following packet loss ratios (“CoS Performance Objectives”) shall apply: Packet Loss Ratio (“PLR”) by CoS Gold 0.01% Silver 0.05% Bronze 0.10% The Packet Loss Ratios set forth above shall apply for each calendar quarter and is a measurement of the percent of total time that Service is not operative and deemed unavailable to Buyer in accordance with the above specifications when measured over such period. In order to test to determine whether a Service complies with the above standards, Buyer shall be required to request and authorize an intrusive test to be taken of the applicable Service using the testing standards and for a period consistent with Section 3 above; provided an intrusive test shall not be required to the extent that Seller has installed equipment that is capable of monitoring or sampling such performance on an ongoing basis without the need for an intrusive test. The Parties will cooperate on the timing and manner in which any such intrusive test is conducted, taking into consideration the need to minimize the interruption of Buyer’s, its Users’, or Seller’s other customers’ services.

Service Level Specifications. (a)(i) Standards. The following standards shall apply with respect to Services that are actively being transmitted and are provided entirely on Seller’s 's Facilities (“"Service Level Specifications” " or “"SLS”"): MPLS IPE-VPN – The LAN -The following packet frame loss ratios (“"CoS Performance Objectives”") shall apply: Packet Frame Loss Ratio (“PLR”"FLR") by CoS Gold 0.01% Silver 0.05% Bronze 0.10% The Packet Frame Loss Ratios set forth above shall apply for each calendar quarter and is a measurement of the percent of total time that Service is not operative and deemed unavailable to Buyer in accordance with the above specifications when measured over such period. In order to test to determine whether a Service complies with the above standards, Buyer shall be required to request and authorize an intrusive test to be taken of the applicable Service using the testing standards and for a period consistent with Section 3 above; provided an intrusive test shall not be required to the extent that Seller has installed equipment that is capable of monitoring or sampling such performance on an ongoing basis without the need for an intrusive test. The Parties will cooperate on the timing and manner in which any such intrusive test is conducted, taking into consideration the need to minimize the interruption of Buyer’s's, its Users’Users ', or Seller’s 's other customers’ ' services.

Service Level Specifications. (a)(i) Standards. The following standards shall apply with respect to Services that are actively being transmitted and are provided entirely on Seller’s Facilities (“Service Level Specifications” or “SLS”): MPLS IPE-VPN LAN – The following packet frame loss ratios (“CoS Performance Objectives”) shall apply: Packet Frame Loss Ratio (“PLRFLR”) by CoS Gold 0.01% Silver 0.05% Bronze 0.10% The Packet Frame Loss Ratios set forth above shall apply for each calendar quarter and is a measurement of the percent of total time that Service is not operative and deemed unavailable to Buyer in accordance with the above specifications when measured over such period. In order to test to determine whether a Service complies with the above standards, Buyer shall be required to request and authorize an intrusive test to be taken of the applicable Service using the testing standards and for a period consistent with Section 3 above; provided an intrusive test shall not be required to the extent that Seller has installed equipment that is capable of monitoring or sampling such performance on an ongoing basis without the need for an intrusive test. The Parties will cooperate on the timing and manner in which any such intrusive test is conducted, taking into consideration the need to minimize the interruption of Buyer’s, its Users’, or Seller’s other customers’ services.