Service Level Targets. Monthly Availability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. As reported by EGI monitoring services. • Minimum (as a percentage per month): 80% Monthly Reliability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. As reported by EGI monitoring services. • Minimum (as a percentage per month): 85% Quality of Support level
Appears in 5 contracts
Samples: Centre Operational Level Agreement, Centre Operational Level Agreement, Centre Operational Level Agreement
Service Level Targets. Monthly Availability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. As reported by EGI monitoring services. • Minimum (as a percentage per month): 8090% Monthly Reliability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. As reported by EGI monitoring services. • Minimum (as a percentage per month): 8590% Quality of Support level
Appears in 5 contracts
Samples: Egi Vo Operational Level Agreement, Egi Vo Operational Level Agreement, Egi Vo Operational Level Agreement
Service Level Targets. Monthly Availability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. As reported by EGI monitoring services. • Minimum (as a percentage per month): 80% Monthly Reliability 6 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. As reported by EGI monitoring services. • Minimum (as a percentage per month): 85% Quality of Support levellevel • Medium
Appears in 3 contracts
Samples: Egi Default Operational Level Agreement, Egi Default Operational Level Agreement, Egi Default Operational Level Agreement
Service Level Targets. Monthly Availability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month. As reported by EGI monitoring services. • Minimum (as a percentage per month): 8095% Monthly Reliability • Defined as the ability of a service or service component to fulfil its intended function at a specific time or over a calendar month, excluding scheduled maintenance periods. As reported by EGI monitoring services. • Minimum (as a percentage per month): 8595% Quality of Support level
Appears in 1 contract
Samples: documents.egi.eu
