Service Level Warranty. If Customer experiences any of the service performance issues described in this Paragraph 2 as a result of Company’s failure to provide IP Transit Service(s), then Company will, upon Customer’s request in accordance with Paragraph 2.4, credit Customer’s account as described below (the “Service Level Warranty”). Notwithstanding anything to the contrary in this Schedule A, the Service Level Warranty set forth herein shall only be available to Eligible Customers.
Appears in 6 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement
