Common use of Service Level Warranty Clause in Contracts

Service Level Warranty. EIS warrants that the System will experience no more than the System Maximum Monthly Downtime during each calendar month during the Term of this Order Form provided all required Customer Materials are submitted to EIS by Customer in accordance with the Agreement (“Service Level Warranty”). EIS will cause its subcontractor to monitor the Hosting Services and determine Downtime. This Service Level Warranty will not commence until the System has been released for production use and will continue until the expiration or earlier termination of the Term of the applicable Order Form.