Common use of Service Levels and Metrics Clause in Contracts

Service Levels and Metrics. Service Availability Description The service availability measurement is used to determine the availability of the Cloud Service. Measure Time Period – Scheduled Downtime – Unscheduled Downtime x 100 Time Period – Scheduled Downtime SLA Target 99.5% Frequency To be measured over a calendar month and to 2 decimal places.

Service Levels and Metrics. Service Availability Description The service availability measurement is used to determine the availability of the Cloud Service. Measure Time Period – Scheduled Downtime – Unscheduled Downtime x 100 Time Period – Scheduled Downtime SLA Target 99.599.95% Frequency To be measured over a calendar month and to 2 decimal places.