SERVICE MAINTENANCE REQUIREMENTS. Upon successful installation of network services to the Authorized User, the Contractor is required to provide the highest level of network service maintenance and network service “uptime” to the Authorized User. The following sub-sections address the minimum requirements for post installation network service maintenance by the Contractor. Service Level Agreements (Voice Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all voice services proposed in response to Section III of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. SLA Voice Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s VII.1 Optional SLA Service Not Bid (Complete, provide additional explanations if required) Service Level Agreements (Connectivity Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s VII.1 Optional SLA Service Not Bid (Complete, provide additional explanations if required) Service Level Agreements (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Managed Services SLA SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement Exceed Requirement Does Not Meet Requirement Service Level Agreements (Internet Services - IP) Network Availability Guarantee - 100% The IP Network must be guaranteed to be available and capable of forwarding IP packets 100% of the time, as averaged over a calendar month. The IP network includes the customers access port (the port on the providers aggregation router upon which the customers circuit terminates) and the IP backbone network. The IP backbone network includes owned and controlled routers and circuits (including any transit connections). The Network Availability guarantee does not include the local access circuit (e.g. local loop), Customer Premise Equipment (router or CPE) or Customers Local Area Network (LAN), scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other Internet Service Provider (ISP) networks, and force majeure events. IX.1.1.3 Exhibit A X Core Network is designed to provide 100% Network Availability. Guarantee 99.97%
Appears in 1 contract
Samples: Ix Service Level Agreement
SERVICE MAINTENANCE REQUIREMENTS. Upon successful installation of network services to the Authorized User, the Contractor CornerStone Telephone understands and agrees that it is required to provide the highest level of network service maintenance and network service “uptime” to the Authorized User. The following sub-sections address the minimum requirements for post installation network service maintenance by the ContractorCornerStone. Service Level Agreements (VoIP Voice Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all voice services proposed in response to Section III of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. SLA Voice Services SPECIFIC Location Bid or SLA (Page/Section) or Or Service Not Bid Standard SLA’s VII.1 CornerStone Telephone standard SLA – Attachment H Optional SLA Service Not Bid (Complete, provide additional explanations if required) Service Level Agreements (Connectivity Services) OGS and the Authorized Users require Services Not Bid Service Level Agreements (SLAManaged Services) Services Not Bid MAINTENANCE REQUIREMENTS AND SERVICE LEVEL AGREEMENTS CornerStone Telephone agrees that Authorized Users may require more stringent “Service Level or Performance Standards” based on all Connectivity Services proposed in the unique requirements of the Authorized User. For example, shorter response to Section IV of this RFPtimes, on-line support, help desk support, penalties for nonperformance, etc. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. SLA Connectivity Services SPECIFIC Location Meet Require- Exceed Require- Does Not Meet CRITICAL MAINTENANCE REQUIREMENTS Bid or SLA (Page/Section) or Service Not Bid Standard SLAment ment Require- ment It is required that CornerStone Telephone’s VII.1 Optional SLA Customer Service Not Bid (CompleteRepresentative or Technical Specialist remain in constant communication with the reporting Authorized Users Representative while service testing is performed by bidders on the affected network service. X Bidders must complete all testing of the affected circuits or network service within 30 minutes of the initial service call by the reporting Authorized User. X Bidders must provide reports or records, provide additional explanations if required) Service Level Agreements (Managed Services) OGS and upon the Authorized Users require Service Level Agreements request, of all required network service testing to confirm compliance with the 30 minute testing requirement listed above. X Should the affected network service not be repaired via remote access, the Contractor must have a qualified technician, suitably equipped for the installed service, on site at the Authorized Users location within two (SLA2) on continuous hours from the time of initial trouble report. X The Authorized User understands the tentative nature of ensuring that a repair to any network service is completed in a set period of time. Thus, bidders are required to meet all managed response times listed above. In regards to repair of the service to normal operating status, bidders is required to use commercially reasonable efforts to repair the service within four (4) continuous hours of the initial trouble call from the reporting entity. X In the event bidders experiences extraordinary obstacles to its repair of the affected network service within the required four (4) continuous hour time-to repair, bidders must notify the reporting entity and provide a detailed plan of repair, including how bidders will provision alternative service during the service disruption. X Emergency Maintenance Requirements Additionally, the Contractor must provide the following for network services proposed listed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Managed Services SLA the “emergency maintenance” category: SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement Require- ment Exceed Requirement Require- ment Does Not Meet Requirement Require- ment Bidders must commence testing of the affected network service within 30 minutes of receipt of the trouble report from the Authorized User. X Bidders must complete all testing of the affected circuits or network service within 60 minutes of the initial service call by the reporting Authorized User. X Bidders must provide reports or records, upon the Authorized Users request, of all X required network service testing to confirm compliance with the 60 minute testing requirement listed above. Bidders must contact the reporting Authorized User within 60 minutes of the initial trouble report by the Authorized User with the results of its remote testing. X Should the affected network service not be repaired via remote access, the Contractor must have a qualified technician, suitably equipped for the installed service, on site at the Authorized Users location within four (4) continuous hours from the time of initial trouble report. X The State of New York understands the tentative nature of ensuring that a repair to any network service is completed in a set period of time. Thus, bidders are required to meet all response times listed above. In regards to repair of the service to normal operating status, bidders is required to use commercially reasonable efforts to repair the service within eight (8) continuous hours of the initial trouble call from the reporting Authorized User. In the event bidders experiences extraordinary obstacles to its repair of the affected network service within the required eight (8) continuous hour time-to-repair, bidders must notify the reporting Authorized User and provide a detailed plan of repair, including how bidders will provision alternative service during the service disruption. X ROUTINE MAINTENANCE REQUIREMENTS Additionally, the Contractor must provide the following for network services listed in the “routine maintenance” category: SPECIFIC Location Bid or SLA (Page/Section) or Service Level Agreements Not Bid Meet Require- ment Exceed Require- ment Does Not Meet Require- ment Bidders must commence testing of the affected network service within two (Internet Services - IP2) Network Availability Guarantee - 100% The IP Network hours of receipt of the trouble report from the Authorized User. X Bidders must complete all testing of the affected circuits or network service within four (4) hours of the initial service call by the reporting Authorized User. X Bidders must provide reports or records, upon Authorized Users request, of all required network service testing to confirm compliance with the four (4) hour testing requirement listed above. X Bidders must contact the reporting Authorized User within four (4) hours of the initial trouble report by the Authorized User with the results of its remote testing. X Should the affected network service not be guaranteed repaired via remote access, the X Contractor must have a qualified technician, suitably equipped for the installed service, on site at the Authorized Users location within eight (8) business hours from the time of initial trouble report. (For the purposes of this RFP, business hours are considered to be available between 8:00 am and capable 6:00 pm, Monday through Friday.) The Authorized User understands the tentative nature of forwarding IP packets 100% ensuring that a repair to any network service is completed in a set period of time. Thus, bidder is required to meet all response times listed above. In regards to repair of the service to normal operating status, bidders is required to use commercially reasonable efforts to repair the service within 16 business hours of the initial trouble call from the reporting Authorized User. In the event bidders experiences extraordinary obstacles to its repair of the affected network service within the required 16 business hour time-to- repair, as averaged over bidders must notify the reporting Authorized User and provide a calendar monthdetailed plan of repair, including how bidders will provision alternative service during the service disruption. X MAINTENANCE / SERVICE HOURS SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Require- ment Exceed Require- ment Does Not Meet Require- ment Hours of operation vary between Authorized Users. The IP network includes Contractor must determine the customers access port actual hours for maintenance service required by the Authorized User. This may include a request by the Authorized User to provide service (the port on the providers aggregation router upon which the customers circuit terminates24) and the IP backbone networkhours-a-day, seven (7) days-a-week, 365 days a year. The IP backbone network includes owned and controlled routers and circuits X RESTITUTION SPECIFIC Location Bid or SLA (including any transit connections). The Network Availability guarantee does not include the local access circuit (e.g. local loop), Customer Premise Equipment (router or CPEPage/Section) or Customers Local Area Network (LAN), scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other Internet Service Provider (ISP) networks, and force majeure events. IX.1.1.3 Exhibit A X Core Network is designed to provide 100% Network Availability. Guarantee 99.97%Not Bid Meet Require- ment Exceed Require- ment Does Not Meet Require- ment Credit for “Down Time” X
Appears in 1 contract
Samples: Service Level Agreement
SERVICE MAINTENANCE REQUIREMENTS. Upon successful installation of network services to the Authorized User, the Contractor is required to provide the highest level of network service maintenance and network service “uptime” to the Authorized User. The following sub-sections address the minimum requirements for post installation network service maintenance by the Contractor. Service Level Agreements (Voice Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all voice services proposed in response to Section III of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. SLA Voice Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s VII.1 Optional SLA Service Not Bid (Complete, provide additional explanations if required) Service Level Agreements (Connectivity Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed Connectivity Services. Services. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s VII.1 Optional SLA Service Not Bid (Complete, provide additional explanations if required) Service Level Agreements (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services proposed in response to Section V of this RFP. Bidders must describe, in their proposal, its standard and optional SLAs for all proposed voice services. Managed Services SLA SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement Exceed Requirement Does Not Meet Requirement Service Level Agreements (Internet Services - IP) IP) Network Availability Guarantee - 100% The IP Network must be guaranteed to be available and capable of forwarding IP packets 100% of the time, as averaged over a calendar month. The IP network includes the customers access port (the port on the providers aggregation router upon which the customers circuit terminates) and the IP backbone network. The IP backbone network includes owned and controlled routers and circuits (including any transit connections). The Network Availability guarantee does not include the local access circuit (e.g. local loop), Customer Premise Equipment (router or CPE) or Customers Local Area Network (LAN), scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other Internet Service Provider (ISP) networks, and force majeure events. IX.1.1.3 Exhibit A X Core If the Network Availability guarantee is designed not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full hour of outage in excess of the 100% guaranteed under this SLA. X Latency Guarantee (65 Milliseconds) Bidders must agree that the Contractors IP backbone network must be guaranteed to have an average round trip packet transit time within the IP backbone network over a calendar month of 65ms or less. The average latency is measured as the average of 15-minute samples across the IP backbone network taken throughout the month. The Latency guarantee will not include the local access circuit (e.g. local loop), CPE or Customers LAN, scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other ISP networks, and force majeure events. X If the Latency guarantee is not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full 1ms above the 65ms average maximum guaranteed under this SLA. X Packet Loss Bidders must agree that the maximum average packet loss will be 1 percent or less during any calendar month. If the Packet Loss guarantee is not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full percentage above the 1 percent average maximum guaranteed under this SLA. X Packet Loss will not include the local access circuit (e.g. local loop), CPE or Customers LAN, scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other ISP X networks, and force majeure events. (Complete, provide additional explanations if required) SLA Managed Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s Optional SLA (Complete, provide additional explanations if required) MAINTENANCE REQUIREMENTS AND SERVICE LEVEL AGREEMENTS Bidders must agree that Authorized Users may require more stringent “Service Level or Performance Standards” based on the unique requirements of the Authorized User. For example, shorter response times, on-line support, help desk support, penalties for nonperformance, etc. SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement Exceed Requirement Does Not Meet Requirement Critical Maintenance Requirements It is required that bidders Customer Service Representative or Technical Specialist remain in constant communication with the reporting Authorized Users Representative while service testing is performed by bidders on the affected network service. X Bidders must complete all testing of the affected circuits or network service within 30 minutes of the initial service call by the reporting Authorized User. X Bidders must provide reports or records, upon the Authorized Users request, of all required network service testing to confirm compliance with the 30 minute testing requirement listed above. X Should the affected network service not be repaired via remote access, the Contractor must have a qualified technician, suitably equipped for the installed service, on site at the Authorized Users location within two (2) continuous hours X from the time of initial trouble report. The Authorized User understands the tentative nature of ensuring that a repair to any network service is completed in a set period of time. Thus, bidders are required to meet all response times listed above. In regards to repair of the service to normal operating status, bidders is required to use commercially reasonable efforts to repair the service within four (4) continuous hours of the initial trouble call from the reporting entity. X In the event bidders experiences extraordinary obstacles to its repair of the affected network service within the required four (4) continuous hour time-to- repair, bidders must notify the reporting entity and provide a detailed plan of repair, including how bidders will provision alternative service during the service disruption. X SPECIFIC Meet Exceed Does Not Meet Location Requirement Requirement Requirement Bid or SLA (Page/Section) or Service Not Bid Emergency Maintenance Requirements Additionally, the Contractor must provide the following for network services listed in the “emergency maintenance” category: • Bidders must commence testing of the affected network service within 30 minutes of receipt of the trouble report from the Authorized User. X • Bidders must complete all testing of the affected circuits or network service within 60 minutes of the initial service call by the reporting Authorized User. X • Bidders must provide reports or records, upon the Authorized Users request, of all required network service testing to confirm compliance with the 60 minute testing requirement listed above. X • Bidders must contact the reporting Authorized User within 60 minutes of the initial trouble report by the Authorized User with the results of its remote testing. X • Should the affected network service not be repaired via remote access, the Contractor must have a qualified technician, suitably equipped for the installed service, on site at the Authorized Users location within four (4) continuous hours from the time of initial trouble report. X • The State of New York understands the tentative nature of ensuring that a repair to any network service is completed in a set period of time. Thus, bidders X are required to meet all response times listed above. In regards to repair of the service to normal operating status, bidders is required to use commercially reasonable efforts to repair the service within eight (8) continuous hours of the initial trouble call from the reporting Authorized User. In the event bidders experiences extraordinary obstacles to its repair of the affected network service within the required eight (8) continuous hour time-to-repair, bidders must notify the reporting Authorized User and provide a detailed plan of repair, including how bidders will provision alternative service during the service disruption. SPECIFIC Meet Exceed Does Not Meet Location Requirement Requirement Requirement Bid or SLA (Page/Section) or Service Not Bid ROUTINE MAINTENANCE REQUIRMENTS Additionally, the Contractor must provide the following for network services listed in the “routine maintenance” category: • Bidders must commence testing of the affected network service within two (2) hours of receipt of the trouble report from the Authorized User. X • Bidders must complete all testing of the affected circuits or network service within four (4) hours of the initial service call by the reporting Authorized User. X • Bidders must provide reports or records, upon Authorized Users request, of all required network service testing to confirm compliance with the four (4) hour testing requirement listed above. X • Bidders must contact the reporting Authorized User within four (4) hours of the initial trouble report by the Authorized User with the results of its remote testing. X • Should the affected network service not be repaired via remote access, the Contractor must have a qualified technician, suitably equipped for the installed service, on site at the Authorized Users location within eight (8) business hours from the time of initial trouble report. (For the purposes of this RFP, business hours are considered to be between 8:00 am and 6:00 pm, Monday through Friday.) X • The Authorized User understands the tentative nature of ensuring that a repair to any network service is completed in a set period of time. Thus, bidders is required to meet all response times listed above. In regards to repair of the X service to normal operating status, bidders is required to use commercially reasonable efforts to repair the service within 16 business hours of the initial trouble call from the reporting Authorized User. In the event bidders experiences extraordinary obstacles to its repair of the affected network service within the required 16 business hour time-to-repair, bidders must notify the reporting Authorized User and provide a detailed plan of repair, including how bidders will provision alternative service during the service disruption. SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement Exceed Requirement Does Not Meet Requirement MAINTENANCE / SERVICE HOURS Hours of operation vary between Authorized Users. The Contractor must determine the actual hours for maintenance service required by the Authorized User. This may include a request by the Authorized User to provide 100% Network Availabilityservice (24) hours-a-day, seven (7) days-a-week, 365 days a year. Guarantee 99.97%X RESTITUTION SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement Exceed Requirement Does Not Meet Requirement
Appears in 1 contract
Samples: www.ogs.state.ny.us
SERVICE MAINTENANCE REQUIREMENTS. Upon Tech Valley Communications understands that upon successful installation of network services to the Authorized User, the Contractor is we are required to provide the highest level of network service maintenance and network service “uptime” to the Authorized User. The following sub-sections address the minimum requirements for post installation network service maintenance by the Contractorus. Service Level Agreements (Voice Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all voice services proposed in response to Section III of this the RFP. Bidders must describe, in their proposal, its Tech Valley Communications has provided our standard and optional SLAs for all proposed voice services. We do not support Optional SLA upgrades for additional fees. SLA Voice Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s VII.1 Local Exchange 99.99% - Section IX.2.1 Long Distance 99.99% - Section IX.2.1 Toll Free 99.99% - Section IX.2.1 Centrex Not Bid Calling Card Not Bid Directory Assistance 99.99% - Section IX.2.1 VOIP Not Bid Pay Telephones Not Bid Optional SLA Service Not Bid (Complete, provide additional explanations if required) Provided Service Level Agreements (Connectivity Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all Connectivity Services proposed in response to Section IV of this the RFP. Bidders must describe, in their proposal, its Tech Valley Communications has provided our standard and optional SLAs for all proposed Connectivity Services. Services. We do not support Optional SLA upgrades for additional fees. SLA Connectivity Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s VII.1 Private Line 99.99% - Section IX.2.2 Switched 56 Not Bid ISDN Not Bid DSL Not Bid Frame Relay Not Bid ATM Not Bid SONET 99.999% - Section IX.2.2 Ethernet 99.99% - Section IX.2.2 Cable Based Broadband Not Bid Fixed Wireless 99.9% - Section IX.2.2 Optional SLA Service Not Bid (Complete, provide additional explanations if required) Provided Service Level Agreements (Managed Services) OGS and the Authorized Users require Service Level Agreements (SLA) on all managed services Connectivity Services proposed in response to Section V of this the RFP. Bidders must describe, in their proposal, its Tech Valley Communications has provided our standard and optional SLAs for all proposed voice servicesManaged Services. We do not support Optional SLA upgrades for additional fees. Managed Services SLA SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement Exceed Requirement Does Not Meet Requirement Service Level Agreements (Internet Services - IP) Network Availability Guarantee - 100% The IP Network must be guaranteed to be available and capable of forwarding IP packets 100% of the time, as averaged over a calendar month. The IP network includes the customers access port (the port on the providers aggregation router upon which the customers circuit terminates) and the IP backbone network. The IP backbone network includes owned and controlled routers and circuits (including any transit connections). The Network Availability guarantee does not include the local access circuit (e.g. local loop), Customer Premise Equipment (router or CPE) or Customers Local Area Network (LAN), scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other Internet Service Provider (ISP) networks, and force majeure events. IX.1.1.3 Exhibit A 302/Section IX.2.3 X Core If the Network Availability guarantee is designed to provide not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full hour of outage in excess of the 100% Network Availabilityguaranteed under this SLA. 302/Section IX.2.3 TVC provides credits based on a % of MRC – See SLAs in Section IX.2 Latency Guarantee 99.97%(65 Milliseconds) Tech Valley Communications must agree that the Contractors IP backbone network must be guaranteed to have an average round trip packet transit time within the IP backbone network over a calendar month of 65ms or less. The average latency is measured as the average of 15-minute samples across the IP backbone network taken throughout the month. The Latency guarantee will not include the local access circuit (e.g. local loop), CPE or Customers LAN, scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and 302/Section IX.2.3 X connectivity within other ISP networks, and force majeure events. If the Latency guarantee is not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full 1ms above the 65ms average maximum guaranteed under this SLA. 302/Section IX.2.3 TVC provides credits based on a % of MRC – See SLAs in Section IX.2 Packet Loss Tech Valley Communications agrees that the maximum average packet loss will be 1 percent or less during any calendar month. If the Packet Loss guarantee is not met in a calendar month, the customer will receive a credit of 1/30th of the monthly recurring charge (MRC) for that month for each full percentage above the 1 percent average maximum guaranteed under this SLA. 302/Section IX.2.3 X Packet Loss will not include the local access circuit (e.g. local loop), CPE or Customers LAN, scheduled maintenance events, customer caused outages or disruptions, interconnections to or from and connectivity within other ISP networks, and force majeure events. 302/Section IX.2.3 TVC provides credits based on a % of MRC – See SLAs in Section IX.2 SLA Managed Services SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Standard SLA’s Internet Access 99.99% - See Section IX.2.3 Internet Services Not Bid CoLocation Not Bid MPLS Not Bid Mobil Wireless Not Bid Audio Conferencing Not Bid Video Conferencing Not Bid IVR Not Bid Student Resale Not Bid Broadcast Communications Not Bid Emergency Notification Not Bid Optional SLA Not Provided MAINTENANCE REQUIREMENTS AND SERVICE LEVEL AGREEMENTS Tech Valley Communications understands that Authorized Users may require more stringent “Service Level or Performance Standards” based on the unique requirements of the Authorized User. For example, shorter response times, on-line support, help desk support, penalties for nonperformance, etc. Critical Maintenance Requirements SPECIFIC Location Bid or SLA (Page/Section) or Service Not Bid Meet Requirement Exceed Requirement Does Not Meet Requirement It is required that Tech Valley Communications’ Customer Service Representative or Technical Specialist remain in constant communication with the reporting Authorized Users Representative while service testing is performed by Tech Valley Communications on the affected network service. Tech Valley Communications will complete all testing of the affected circuits or network service 306/Section X
Appears in 1 contract
Samples: Service Level Agreement
