Service Operation. In the course of service operation, in addition to the automatic monitoring within the basic operation, SIX employees shall remain in service (stand-by) who can start localizing the error or removing the cause immediately. Maintenance works shall be planned outside the service operation (the exception being maintenance window).
Appears in 2 contracts
Samples: www.six-group.com, www.six-group.com
Service Operation. In the course of service operation, in addition to the automatic monitoring within the basic operation, SIX employees shall remain in service (stand-by) who can start localizing the error or removing the cause immediately. Maintenance works shall be planned outside the service operation (the exception being maintenance window).
Appears in 2 contracts
Samples: Service Level Agreement, www.six-group.com
