Common use of Service Order Clause in Contracts

Service Order. The following process will govern the formation of Service Orders, except to the extent expressly varied by the Operations Manual applicable to the Wholesale Service and associated Ancillary Services that are the subject of the Service Order. (a) Within four Business Hours following receipt of a Service Request the LFC will acknowledge receipt. (b) Following acknowledgement of receipt of a Service Request the LFC will, within the timeframe set out in the applicable Operations Manual, notify the Service Provider that either: (i) the Service Request is accepted (and becomes a Service Order), setting out the order number and the planned Service Start Date for the new or changed Wholesale Service and associated Ancillary Services (as applicable); or (ii) further information is reasonably required before the Service Request can be accepted, identifying the information required; or (iii) if it has good cause to reject the Service Request (acting reasonably), that the Service Request is rejected, giving reason(s). (c) The Service Provider may withdraw a Service Request by notice to the LFC at any time before the Service Request is accepted in accordance with clause 4.4(b)(i). (d) A Service Order will bind the LFC and the Service Provider, and form part of this Agreement, from the date that the Service Request that constitutes the Service Order is accepted by the LFC in accordance with clause 4.4(b)(i). (e) Unless specifically agreed otherwise in a Service Order, the Service Provider may request a change to a Service Order at any time prior to the planned Service Start Date, by notice to the LFC. Clause 4.4(b) will apply to that change request as if it was a Service Request. (f) If the actual Service Start Date for a Service is later than the planned Service Start Date set out in a Service Request accepted under clause 4.4(b)(i), any service rebate payable under clause 6.5 in relation to that Service will be calculated from the planned Service Start Date.

Service Order. The Unless otherwise agreed in writing, the following process will govern the formation of Service Orders, except to the extent expressly varied by the Operations Manual applicable to the Wholesale Service and associated Ancillary Services that are the subject of the Service Order. (a) Within four Business Hours following receipt of a Service Request the LFC will acknowledge receipt. (b) Following acknowledgement of receipt of a Service Request the LFC will, within the timeframe set out in the applicable Operations Manual, notify the Service Provider that either: (i) the Service Request is accepted (and becomes a Service Order), setting out the order number and the planned Service Start Date for the new or changed Wholesale Service and associated Ancillary Services (as applicable); or, and identifying any relevant Temporary Interconnection Point(s); (ii) further information is reasonably required before the Service Request can be accepted, identifying the information required; or (iii) if it has good cause to reject the Service Request (acting reasonably), that the Service Request is rejected, giving reason(s). (c) The Service Provider may withdraw a Service Request by notice to the LFC at any time before the Service Request is accepted in accordance with clause 4.4(b)(i). (d) A Service Order will bind the LFC and the Service Provider, and form part of this Agreement, from the date that the Service Request that constitutes the Service Order is accepted by the LFC in accordance with clause 4.4(b)(i). (e) Unless specifically agreed otherwise in a Service Order, the Service Provider may request a change to a Service Order at any time prior to the planned Service Start Date, by notice to the LFC. Clause 4.4(b) will apply to that change request as if it was a Service Request. (f) If the actual Service Start Date for a Service is later than the planned Service Start Date set out in a Service Request accepted under clause 4.4(b)(i), any service rebate payable under clause 6.5 in relation to that Service will be calculated from the planned Service Start Date.

Service Order. The following process will govern the formation of Service Orders, except to the extent expressly varied by the Operations Manual applicable to the Wholesale Service and associated Ancillary Services that are the subject of the Service Order. (a) Within four (4) Business Hours following receipt of a Service Request the LFC will acknowledge receipt. (b) Following acknowledgement of receipt of a Service Request the LFC will, within the timeframe set out in the applicable Operations Manual, notify the Service Provider that either: (i) the Service Request is accepted (and becomes a Service Order), setting out the order number and the planned Service Start Date for the new or changed Wholesale Service and associated Ancillary Services (as applicable); or (ii) further information is reasonably required before the Service Request can be accepted, identifying the information required; or (iii) if it has good cause to reject the Service Request (acting reasonably), that the Service Request is rejected, giving reason(s). (c) The Service Provider may withdraw a Service Request by notice to the LFC at any time before the Service Request is accepted in accordance with clause 4.4(b)(i). (d) A Service Order will bind the LFC and the Service Provider, and form part of this Agreement, from the date that the Service Request that constitutes the Service Order is accepted by the LFC in accordance with clause 4.4(b)(i). (e) Unless specifically agreed otherwise in a Service Order, the Service Provider may request a change to a Service Order at any time prior to the planned Service Start Date, by notice to the LFC. Clause 4.4(b) will apply to that change request as if it was a Service Request. (f) If the actual Service Start Date for a Service is later than the planned Service Start Date set out in a Service Request accepted under clause 4.4(b)(i), any service rebate payable under clause 6.5 in relation to that Service will be calculated from the planned Service Start Date.clause

Service Order. The following process will govern the formation of Service Orders, except to the extent expressly varied by the Operations Manual applicable to the Wholesale Service and associated Ancillary Services that are the subject of the Service Order. (a) Within four Business Hours following receipt of a Service Request the LFC will acknowledge receipt. (b) Following acknowledgement of receipt of a Service Request the LFC will, within the timeframe set out in the applicable Operations Manual, notify the Service Provider that either: (i) the Service Request is accepted (and becomes a Service Order), setting out the order number and the planned Service Start Date for the new or changed Wholesale Service and associated Ancillary Services (as applicable); or (ii) further information is reasonably required before the Service Request can be accepted, identifying the information required; or (iii) if it has good cause to reject the Service Request (acting reasonably), that the Service Request is rejected, giving reason(s). (c) The Service Provider may withdraw a Service Request by notice to the LFC at any time before the Service Request is accepted in accordance with clause 4.4(b)(i). (d) A Service Order will bind the LFC and the Service Provider, and form part of this Agreement, from the date that the Service Request that constitutes the Service Order is accepted by the LFC in accordance with clause 4.4(b)(i). (e) Unless specifically agreed otherwise in a Service Order, the Service Provider may request a change to a Service Order at any time prior to the planned Service Start Date, by notice to the LFC. Clause 4.4(b) will apply to that change request as if it was a Service Request. (f) If the actual Service Start Date for a Service is later than the planned Service Start Date set out in a Service Request accepted under clause 4.4(b)(i), any service rebate payable under clause 6.5 in relation to that Service will be calculated from calculatedfrom the planned Service Start Date.

Service Order. The following process will govern the formation of Service Orders, except to the extent expressly varied by the Operations Manual applicable to the Wholesale Service and associated Ancillary Services that are the subject of the Service Order. (a) Within four (4) Business Hours following receipt of a Service Request the LFC will acknowledge receipt. (b) Following acknowledgement of receipt of a Service Request the LFC will, within the timeframe set out in the applicable Operations Manual, notify the Service Provider that either: (i) the Service Request is accepted (and becomes a Service Order), setting out the order number and the planned Service Start Date for the new or changed Wholesale Service and associated Ancillary Services (as applicable); or (ii) further information is reasonably required before the Service Request can be accepted, identifying the information required; or (iii) if it has good cause to reject the Service Request (acting reasonably), that the Service Request is rejected, giving reason(s). (c) The Service Provider may withdraw a Service Request by notice to the LFC at any time before the Service Request is accepted in accordance with clause 4.4(b)(i). (d) A Service Order will bind the LFC and the Service Provider, and form part of this Agreement, from the date that the Service Request that constitutes the Service Order is accepted by the LFC in accordance with clause 4.4(b)(i). (e) Unless specifically agreed otherwise in a Service Order, the Service Provider may request a change to a Service Order at any time prior to the planned Service Start Date, by notice to the LFC. Clause 4.4(b) will apply to that change request as if it was a Service Request. (f) If the actual Service Start Date for a Service is later than the planned Service Start Date set out in a Service Request accepted under clause 4.4(b)(i), any service rebate payable under clause 6.5 in relation to that Service will be calculated from the planned Service Start Date.clause

Service Order. The following process will govern the formation of Service Orders, except to the extent expressly varied by the Operations Manual applicable to the Wholesale Service and associated Ancillary Services that are the subject of the Service Order. (a) . Within four (4) Business Hours following receipt of a Service Request the LFC will acknowledge receipt. (b) . Following acknowledgement of receipt of a Service Request the LFC will, within the timeframe set out in the applicable Operations Manual, notify the Service Provider that either: (i) : the Service Request is accepted (and becomes a Service Order), setting out the order number and the planned Service Start Date for the new or changed Wholesale Service and associated Ancillary Services (as applicable); or (ii) or further information is reasonably required before the Service Request can be accepted, identifying the information required; or (iii) or if it has good cause to reject the Service Request (acting reasonably), that the Service Request is rejected, giving reason(s). (c) . The Service Provider may withdraw a Service Request by notice to the LFC at any time before the Service Request is accepted in accordance with clause 4.4(b)(i). (d) . A Service Order will bind the LFC and the Service Provider, and form part of this Agreement, from the date that the Service Request that constitutes the Service Order is accepted by the LFC in accordance with clause 4.4(b)(i). (e) . Unless specifically agreed otherwise in a Service Order, the Service Provider may request a change to a Service Order at any time prior to the planned Service Start Date, by notice to the LFC. Clause 4.4(b) will apply to that change request as if it was a Service Request. (f) . If the actual Service Start Date for a Service is later than the planned Service Start Date set out in a Service Request accepted under clause 4.4(b)(i), any service rebate payable under clause 6.5 in relation to that Service will be calculated from the planned Service Start Date. Availability: Notwithstanding anything to the contrary in this Agreement or any Service Order, subject to clause 4.5(b), the LFC is not obliged to make a Service available in a geographic location where either: the LFC has not previously made that Service available, and either: there is no LFC Network; or the LFC Network is not technically capable of providing the Service; or the area is not located in a Candidate Area; subject to clause 4.5(c), if the Service is available at that geographic location, and the further provision of that Service at that geographic location (either by itself or in combination with other Services provided at that geographic location) by the LFC would exceed the capacity or technical capability of the LFC Network (but not as a result of any fault in the LFC Network) and, in the LFC's reasonable opinion, it is not economically viable to undertake the work necessary to address those capacity or technical capability issues to support the requested Service (Upgrade Work), and the LFC will inform (and, on request, provide reasonable supporting evidence of this to) the Service Provider as soon as reasonably practical; or the Service requested by the Service Provider is an Input Service and the geographic location is outside the scope of the LFC’s obligations in the applicable Undertakings.. Save as provided in clauses 4.5(a)(ii) and (iii) above, the LFC will be obliged to make a Service available to the extent otherwise required by this Agreement and any applicable Service Order in a geographic location where the LFC has previously made that Service available. Where clause 4.5(a)(ii) applies and Upgrade Work is required, the LFC will consult with the Service Provider as soon as reasonably practical in relation to the Upgrade Work with the objective of identifying a cost-effective solution that enables the LFC to undertake the Upgrade Work and make the requested Service available. The LFC will, from time to time, advise the Service Provider of the geographic locations in which the Services are available and the proposed launch dates of Services. If the LFC is not required to make an Input Service available because clause 4.5(a)(iii) applies, the LFC will notify the Service Provider of the decision not to provide the Service as soon as reasonably practical. Specifications: The specifications of a Service are set out in the applicable Service Description. The LFC will provide the Service to meet those specifications. Subject to clause 24.6, the LFC is free to determine the manner in which it uses technology to provide a Service, provided those specifications continue to be met. SUPPLY OF SERVICES Start Supply: The LFC will make the supply of the Wholesale Service and associated Ancillary Services available to the Service Provider on the Service Start Date specified in the applicable Service Order or, if no Service Start Date is specified, in accordance with the provisioning service level under the applicable Service Level Terms.

Service Order. The following process will govern the formation of Service Orders, except to the extent expressly varied by the Operations Manual applicable to the Wholesale Service and associated Ancillary Services that are the subject of the Service Order. (a) Within four Business Hours following receipt of a Service Request the LFC will acknowledge receipt. (b) Following acknowledgement of receipt of a Service Request the LFC will, within the timeframe set out in the applicable Operations Manual, notify the Service Provider that either: (i) the Service Request is accepted (and becomes a Service Order), setting out the order number and the planned Service Start Date for the new or changed Wholesale Service and associated Ancillary Services (as applicable); or (ii) further information is reasonably required before the Service Request can be accepted, identifying the information required; oror Chorus UFB Services Agreement (iii) if it has good cause to reject the Service Request (acting reasonably), that the Service Request is rejected, giving reason(s). (c) The Service Provider may withdraw a Service Request by notice to the LFC at any time before the Service Request is accepted in accordance with clause 4.4(b)(i). (d) A Service Order will bind the LFC and the Service Provider, and form part of this Agreement, from the date that the Service Request that constitutes the Service Order is accepted by the LFC in accordance with clause 4.4(b)(i). (e) Unless specifically agreed otherwise in a Service Order, the Service Provider may request a change to a Service Order at any time prior to the planned Service Start Date, by notice to the LFC. Clause 4.4(b) will apply to that change request as if it was a Service Request. (f) If the actual Service Start Date for a Service is later than the planned Service Start Date set out in a Service Request accepted under clause 4.4(b)(i), any service rebate payable under clause 6.5 in relation to that Service will be calculated from the planned Service Start Date.