Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • Meeting response times associated with service related incidents. • Appropriate notification to Customer for all scheduled maintenance.
Appears in 11 contracts
Samples: Software Licence and Support Agreement, Software Licence and Support Agreement, Software Licence and Support Agreement
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • Meeting response times associated with service related incidents. • Appropriate notification to Customer for all scheduled maintenance.:
Appears in 8 contracts
Samples: Service Level Agreement (Sla), Software Subscription Agreement, Service Level Agreement
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • Meeting response service up-times associated with service related incidentsGREENORBIT CLOUD. • Appropriate notification to Customer for all scheduled maintenancemaintenance where an outage of the Customer’s service will occur.
Appears in 1 contract
Samples: Service Level Agreement
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement Commitment include: • ● Meeting response times associated with service service-related incidents. • ● Appropriate written notification to Customer for all scheduled maintenance.. ● Response to any support request
Appears in 1 contract
Samples: Service Level Agreement
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • Meeting response times associated with service related incidents● Ensuring the product is available, accessible, and functioning for the Customer. • ● Appropriate notification to Customer for all scheduled maintenance. ● Providing support to the Customer in relation to the product.
Appears in 1 contract
Samples: Service Level Agreement
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • ● Meeting response times associated with service related incidents. • ● Appropriate notification to Customer for all scheduled maintenance.
Appears in 1 contract
Samples: Service Level Agreement
Service Provider Requirements. The Service Provider responsibilities Providers Responsibilities and/or requirements in support of this Agreement include: agreement include • Meeting outlined response times associated with service related incidents. incidents • Appropriate notification to Customer customer for all scheduled maintenance.
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • Meeting response times associated with service related incidents. • Appropriate notification to Customer for all scheduled maintenance.
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Provider Requirements. Service Provider responsibilities Responsibilities and/or requirements in support of this Agreement include: • :
1. Meeting response times associated with service related incidents. • 4
2. Appropriate notification to The Customer for all scheduled maintenance.. 5
3. If the Service Provider suspects that any information provided to it by The Customer (whether in relation to application details or the use of the system or otherwise) is untrue, inaccurate, incomplete or not current, the Service Provider may (in its discretion) refuse to grant access or may suspend access or terminate the Customers use of E-CINS. 6
Appears in 1 contract
Samples: Service Level Agreement (Sla)
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • :
1. Meeting response times associated with service related incidents.
2. • Appropriate notification to Customer for all scheduled maintenance.
Appears in 1 contract
Samples: Service Level Agreement
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • Meeting response times associated with service related incidents. • Appropriate notification to Customer for all scheduled maintenanceservice requests.
Appears in 1 contract
Samples: Support Service Level Agreement
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • :
1. Meeting response times associated with service related incidentsincidents 2. • Appropriate notification to Customer for all scheduled maintenance.maintenance that may impact customer service
Appears in 1 contract
Samples: Terms of Service
Service Provider Requirements. Service Provider responsibilities and/or requirements in support of this Agreement include: • Meeting Meet Level of Service response times associated with service related incidentsrequests. • Appropriate Provide appropriate notification to Customer for all scheduled maintenancemaintenance requirements.
Appears in 1 contract
Samples: Service Level Agreement