Service Reports. The Contractor shall furnish the Authorized User with service reports for all Maintenance and warranty work upon completion of the services. The service reports shall include the following information in either electronic form as designated by the Authorized User: 1. Date and time Contractor was notified; 2. Date and time of Contractor’s arrival; 3. Make and model of Production Printer; 4. Description of malfunction reported by Authorized User; 5. Diagnosis of failure and/or work performed by Contractor; 6. Date and time failure was corrected by Contractor; 7. Type of service – Maintenance or warranty 8. Charges, if any, for the service; and Contractor shall provide OGS with an annual report on the 15th day of January of each year of the Contract detailing all Maintenance and warranty work conducted under the Contract for both State Agencies and Non-State Agencies during the immediate prior calendar year. The report shall include the name of the State or Non-State Agency and all of the information above (1-8) and be submitted electronically in Microsoft Excel 2010 or lower version unprotected, via e-mail to the attention of the OGS NYSPro contract administrator. The report shall list Authorized Users in alphabetical order under the following categories: 1. State Agencies; and, 2. Non-State Agencies.
Appears in 5 contracts
Samples: Contract Agreement, Vendor and Supplier Contracts, Vendor and Supplier Contracts
