Service Restoration Time. Service restoration activities shall be undertaken with the highest available priority, but the commencement of service restoration activities shall not exceed two (2) hours for any impaired service. For restoration of service via temporary or secondary services capabilities, the temporary or secondary service must be transparent to the users and provide similar capabilities. The Contractor shall provide appropriate updates on performance regarding Service Restoration. The State of California will not invoke General Provisions – Telecomunnications Section 44 Examination and Audit for this specific section.
Service Restoration Time. This is the time elapsed from when a disturbance occurs until service is restored to customers. Over a 12-month period, the average service restoration time shall be less than 12 hours per disturbance.
