Common use of Service Restoration Clause in Contracts

Service Restoration. Each of the priorities has the following associated target clearance time: Service Level Target Impact Priority 1 faults 80% of faults cleared within 4 hours of GBG’s acknowledgement of the fault. The Service is not operational or is inaccessible. Priority 2 faults 80% of faults cleared by the end of the next Business Day of GBG’s acknowledgement of the fault Service is degraded, a marked increase in time to access the Service. A problem causing significant reduction in functionality. Priority 3 faults 80% of faults cleared within 5 Business Days of GBG’s acknowledgement of the fault. The Service is experiencing minor problems but is functioning substantially. Priority 4 faults Fix available in the next release of the software Minor problem with the Service but does not impact the Client’s use of the Service.

Service Restoration. Each of the priorities has the following associated target clearance time: Service Level Target Impact Priority 1 faults 80% of faults cleared within 4 hours of GBG’s acknowledgement of the fault. The Service is not operational or is inaccessible. Priority 2 faults 80% of faults cleared by the end of the next Business Working Day of GBG’s acknowledgement of the fault fault. Service is degraded, a marked increase in time to access the Service. A problem causing significant reduction in functionality. Priority 3 faults 80% of faults cleared within 5 Business Working Days of GBG’s acknowledgement of the fault. The Service is experiencing minor problems but is functioning substantially. Priority 4 faults Fix available in the next release of the software Minor problem with the Service but does not impact the Client’s use of the Service.

Service Restoration. Each of the priorities has the following associated target clearance time: Service Level Target Impact Priority 1 faults 80% of faults cleared within 4 hours of GBG’s acknowledgement of the fault. fault by GB Group The Service is not operational or is inaccessible. inaccessible Priority 2 faults 80% of faults cleared by the end of the next Business Day of GBG’s acknowledgement of the fault Service is degraded, a marked increase in time to access the Service. A problem causing significant reduction in functionality. functionality Priority 3 faults 80% of faults cleared within 5 Business Days of GBG’s acknowledgement of the fault. fault by GB Group The Service is experiencing minor problems but is functioning substantially. Priority 4 faults Fix available in the next release of the software Minor problem with the Service but does not impact the Client’s use of the Service.

Service Restoration. Each of the priorities has the following associated target clearance time: Service Level Target Impact Priority 1 faults 80% of faults cleared within 4 hours of GBG’s acknowledgement of the fault. The Service is not operational or is inaccessible. Priority 2 faults 80% of faults cleared by the end of the next Business Day of GBG’s acknowledgement of the fault Service is degraded, a marked increase in time to access the Service. A problem causing significant reduction in functionality. Priority 3 faults 80% of faults cleared within 5 Business Days of GBG’s acknowledgement of the fault. The Service is experiencing minor problems but is functioning substantially. Priority 4 faults Fix available in the next release of the software Minor problem with the Service but does not impact the ClientReseller’s use of the Service.