Service SLA Exclusions. SLAs do not apply and LightEdge is not responsible for failure to meet an SLA resulting from: - Failure to provide suitable secure environment for on premise devices including but not limited to: secure mounting/racking, appropriate cooling and air handling, secure from theft, loose wires bundled neatly, etc.
Appears in 10 contracts
Samples: Data Center Ethernet Loop Service Agreement, Service Agreement, Data Center Ethernet Loop Service Agreement
Service SLA Exclusions. SLAs do not apply and LightEdge is not responsible for failure to meet an SLA resulting from: - Failure to provide suitable secure environment for on premise devices including but not limited to: secure mounting/racking, appropriate cooling and air handling, secure from theft, loose wires bundled neatly, etc. - Use of Service across any circuit or path without sufficient bandwidth to support Service. This could include but is not limited to Internet (whether delivered and/or managed by LightEdge or not), public peering arrangements, and 3rd party cross connects.
Appears in 7 contracts
Samples: Managed Disaster Recovery Service Agreement, Cloud Data Protection Service Agreement, Managed Backup and Recovery Service Agreement
Service SLA Exclusions. SLAs do not apply and LightEdge is not responsible for failure to meet an SLA resulting from: - Failure Inability of mobile devices to provide suitable secure environment for on premise devices including but not limited to: secure mounting/racking, appropriate cooling and air handling, secure from theft, loose wires bundled neatly, etcaccess Service.
Appears in 6 contracts
Samples: Workplace Cloud Service Agreement, Instant Messaging and Presence Service Agreement, Microsoft Exchange Service Agreement
Service SLA Exclusions. SLAs do not apply and LightEdge is not responsible for failure to meet an SLA resulting from: - Failure to provide suitable secure environment for on premise devices including but not limited to: secure mounting/racking, appropriate cooling and air handling, secure from theft, loose wires bundled neatly, etc. - Use of Service across any circuit or path not capable of carrying and adhering to industry standard QoS “quality of service” mechanisms. This could include but is not limited to Internet (whether delivered and/or managed by LightEdge or not), public peering arrangements, and 3rd party cross connects.
Appears in 3 contracts
Samples: Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement
Service SLA Exclusions. SLAs do not apply and LightEdge is not responsible for failure to meet an SLA resulting from: - Failure to provide suitable secure environment for on premise devices including but not limited to: secure mounting/racking, appropriate cooling and air handling, secure from theft, loose wires bundled neatly, etc. - Changes made by the company or companies providing the copper or fiber facilities used by Service.
Appears in 3 contracts
Samples: Metro Ethernet Service Agreement, Metro Ethernet Service Agreement, Metro Ethernet Service Agreement
