Common use of Service SLA Exclusions Clause in Contracts

Service SLA Exclusions. SLAs do not apply and LightEdge is not responsible for failure to meet an SLA resulting from: - Use of Service across any circuit or path not capable of carrying and adhering to industry standard QoS “quality of service” mechanisms. This could include but is not limited to Internet (whether delivered and/or managed by LightEdge or not), public peering arrangements, and 3rd party cross connects.

Service SLA Exclusions. SLAs do not apply and LightEdge is not responsible for failure to meet an SLA resulting from: - Use of Service across any circuit Any unavailability resulting from Customer’s voice or path not capable of carrying and adhering cell phone lines, poor phone connections to industry standard QoS “quality of service” mechanisms. This could include but is not limited to Internet (whether delivered and/or managed by LightEdge individual callers, customer phone appliances, equipment, or not), public peering arrangements, and 3rd party cross connectsfacilities.