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Common use of Service Specific Terms Clause in Contracts

Service Specific Terms. Part A: Money transfer service 1. What this service is What is our “money transfer service”? 1.1. This service should be used to send money to people you: ● know personally and trust – a transfer should not be used to send money to strangers. ● trust – if the service permits a transfer to, for example, pay a utility bill. 1.2. Our money transfer service is usually available 24 hours a day, 365 days a year. There may be times when this service is unavailable to you (for example, if we need to make improvements to our systems, or there’s an outage). Please check our Channels for more information. 2. Requesting a money transfer Information needed to send the money transfer 2.2. To use our money transfer service, you’ll need to give us certain information in respect of you; in respect of the person you’re transferring money to (the Recipient); and your preferred payout method for the money transfer. Examples of the information we’ll need are set out in the table below. For services in some countries, different information may be needed. We’ll let you know if this is the case. Payout method Information you will need to provide: In respect of You, for example: ● Full name ● Date of birth ● Place of birth ● Physical address ● Account number or other reference number (if applicable) Bank transfer In respect of the Recipient, for example: ● Full name ● Bank name ● Branch name and code ● Account number and sort code ● Account type ● International Bank Account Number (IBAN) and Bank Identifier Code (BIC) (or SWIFT code). ● Reason for sending Cash pickup / Mobile money In respect of the Recipient, for example: ● Full name ● Telephone number ● Physical address ● Reason for sending 2.3. You may also need to provide us with any other information we need to: ● complete the money transfer (you’ll be told exactly what information you need to provide on our Channels). For example, there are different ways to fund (i.e., pay for) your money transfer. ● comply with our obligations under the law. 2.4. All information you give us about a money transfer must be correct (for example, the amount of money you want to transfer and the details of the person you want to send it to). Once we’ve received your money transfer request, it’s normally not possible to make any changes. 2.5. How long a money transfer may take may depend on the destination country you choose: Transfers in euros (EUR) or pounds (GBP) to an account in the UK or EEA (European Economic Area). Usually shortly after we confirm the transaction and no later than by the end of the next working day. All other cross-border transfers that are not in GBP and are in a non-Euro EEA currency, such as Polish Zloty, to an account in the UK or EEA. Usually shortly after we confirm the transaction and no later than by the end of the next working day. Transfers to accounts outside of the EEA. Transfers in a non-EEA country currency. Usually, shortly after we confirm the transaction. In most cases by the end of the next working day you asked for the money transfer and we’ve confirmed the transaction. For more information see the paragraphs below. 2.6. How long a transfer takes depends on other factors too including the payment method you use and the method of delivery you choose. A transfer may take longer, for example, if: ● the destination country is a less frequently used route. ● the payout method chosen is only available during local business hours. ● the money transfer has been refused or delayed (see paragraph 5 of the General Terms). ● we can’t process the money transfer quickly due to circumstances outside our control (see paragraph 1.2 above and paragraph 3 of the General Terms). 2.7. Our money transfer timings provided in the table above are representative of the service we provide for an average transaction. They do not guarantee the timing of the service we will provide for an individual transaction. For more information on timings see our FAQ Pages. 3. Fees and exchange rates What are our “exchange rates”? 3.1. Sometimes we’ll need to convert the currency of the money you transfer. This could happen when you’re sending money to a person in a different country. 3.2. Before you complete a money transfer, we will show you in our Channels: ● the total amount you’ll pay for the money transfer (including the amount of money you want to transfer plus our Fees) among other items required by law. ● any exchange rate that may apply (exchange rates may change depending on how long you take to complete a money transfer, in which case the latest applicable exchange rate will be provided). 3.3. There’s a difference between the exchange rate we buy currency at and the exchange rate we provide to you. We usually make some money off this. 3.4. There could be delays or additional charges, or taxes imposed by a third party that are outside of our control. 3.5. Our Fees and exchange rates can change at any time without notice.

Appears in 2 contracts

Samples: Service Agreement, Service Agreement

Service Specific Terms. Part A: Money transfer service 1. What this service is What is our “money transfer service”? 1.1. This service should be used to send money to people you: ● know personally and trust – a transfer should not be used to send money to strangers. ● trust – if the service permits a transfer to, for example, pay a utility bill. 1.2. Our money transfer service is usually available 24 hours a day, 365 days a year. There may be times when this service is unavailable to you (for example, if we need to make improvements to our systems, or there’s an outage). Please check our Channels for more information. 2. Requesting a money transfer Information needed to send the money transfer 2.2. To use our money transfer service, you’ll need to give us certain information in respect of you; in respect of the person you’re transferring money to (the Recipient); and your preferred payout method for the money transfer. Examples of the information we’ll need are set out in the table below. For services in some countries, different information may be needed. We’ll let you know if this is the case. Payout method Information you will need to provide: In respect of You, for example: ● Full name ● Date of birth ● Place of birth ● Physical address ● Account number or other reference number (if applicable) Bank transfer In respect of the Recipient, for example: ● Full name ● Bank name ● Branch name and code ● Account number and sort code ● Account type ● International Bank Account Number (IBAN) and Bank Identifier Code (BIC) (or SWIFT code). ● Reason for sending Cash pickup / Mobile money In respect of the Recipient, for example: ● Full name ● Telephone number ● Physical address ● Reason for sending 2.3. You may also need to provide us with any other information we need to: ● complete the money transfer (you’ll be told exactly what information you need to provide on our Channels). For example, there are different ways to fund (i.e., pay for) your money transfer. ● comply with our obligations under the law. 2.4. All information you give us about a money transfer must be correct (for example, the amount of money you want to transfer and the details of the person you want to send it to). Once we’ve received your money transfer request, it’s normally not possible to make any changes. 2.5. How long a money transfer may take may depend on the destination country you choose: Transfers in euros (EUR) or pounds (GBP) to an account in the UK or EEA (European Economic Area). Usually Usually, shortly after we confirm the transaction and no later than by the end of the next working day. All other cross-border transfers that are not in GBP and are in a non-Euro EEA currency, such as Polish Zloty, to an account in the UK or EEA. Usually Usually, shortly after we confirm the transaction and no later than by the end of the next fourth working day. Transfers to accounts outside of the EEA. Transfers in a non-EEA country currency. Usually, shortly after we confirm the transaction. In transaction and in most cases by the end of the next working day you asked for the money transfer and we’ve confirmed the transactionday. For more information see the paragraphs below. 2.6. How long a transfer takes depends on other factors too including the payment method you use and the method of delivery you choose. A transfer may take longer, for example, if: ● the destination country is a less frequently used route. ● the payout method chosen is only available during local business hours. ● the money transfer has been refused or delayed (see paragraph 5 of the General Terms). ● we can’t process the money transfer quickly due to circumstances outside our control (see paragraph 1.2 above and paragraph 3 of the General Terms). 2.7. Our money transfer timings provided in the table above are representative of the service we provide for an average transaction. They do not guarantee the timing of the service we will provide for an individual transaction. For more information on timings see our FAQ Pages. 3. Fees and exchange rates What are our “exchange rates”? 3.1. Sometimes we’ll need to convert the currency of the money you transfer. This could happen when you’re sending money to a person in a different country. 3.2. Before you complete a money transfer, we will show you in our Channels: ● the total amount you’ll pay for the money transfer (including the amount of money you want to transfer plus our Fees) among other items required by law. ● any exchange rate that may apply (exchange rates may change depending on how long you take to complete a money transfer, in which case the latest applicable exchange rate will be provided). 3.3. There’s a difference between the exchange rate we buy currency at and the exchange rate we provide to you. We usually make some money off this. 3.4. There could be delays or additional charges, or taxes imposed by a third party that are outside of our control. 3.5. Our Fees and exchange rates can change at any time without notice.

Appears in 1 contract

Samples: Terms of Service

Service Specific Terms. Part A: Money transfer service 1. What this service is What is our “money transfer service”? 1.1. This service should be used to send money to people you: ● know personally and trust – a transfer should not be used to send money to strangers. ● trust – if the service permits a transfer to, for example, pay a utility bill. 1.2. Our money transfer service is usually available 24 hours a day, 365 days a year. There may be times when this service is unavailable to you (for example, if we need to make improvements to our systems, or there’s an outage). Please check our Channels for more information. 2. Requesting a money transfer Information needed to send the money transfer 2.2. To use our money transfer service, you’ll need to give us certain information in respect of you; in respect of the person you’re transferring money to (the Recipient); and your preferred payout method for the money transfer. Examples of the information we’ll need are set out in the table below. For services in some countries, different information may be needed. We’ll let you know if this is the case. Payout method Information you will need to provide: In respect of You, for example: ● Full name ● Date of birth ● Place of birth ● Physical address ● Account number or other reference number (if applicable) Bank transfer In respect of the Recipient, for example: ● Full name ● Bank name ● Branch name and code ● Account number and sort code ● Account type ● International Bank Account Number (IBAN) and Bank Identifier Code (BIC) (or SWIFT code). ● Reason for sending Cash pickup / Mobile money In respect of the Recipient, for example: ● Full name ● Telephone number ● Physical address ● Reason for sending 2.3. You may also need to provide us with any other information we need to: ● complete the money transfer (you’ll be told exactly what information you need to provide on our Channels). For example, there are different ways to fund (i.e., pay for) your money transfer. ● comply with our obligations under the law. 2.4. All information you give us about a money transfer must be correct (for example, the amount of money you want to transfer and the details of the person you want to send it to). Once we’ve received your money transfer request, it’s normally not possible to make any changes. 2.5. How long a money transfer may take may depend on the destination country you choose: Transfers in euros (EUR) or pounds (GBP) to an account in the UK or EEA (European Economic Area). Usually Usually, shortly after we confirm the transaction and no later than by the end of the next working day. All other cross-border transfers that are not in GBP and are in a non-Euro EEA currency, such as Polish Zloty, to an account in the UK or EEA. Usually Usually, shortly after we confirm the transaction and no later than by the end of the next fourth working day. Transfers to accounts outside of the EEA. Transfers in a non-EEA country currency. Usually, shortly after we confirm the transaction. In transaction and in most cases by the end of the next working day you asked for the money transfer and we’ve confirmed the transactionday. For more information see the paragraphs below. 2.6. How long a transfer takes depends on other factors too including the payment method you use and the method of delivery you choose. A transfer may take longer, for example, if: ● the destination country is a less frequently used route. ● the payout method chosen is only available during local business hours. ● the money transfer has been refused or delayed (see paragraph 5 of the General Terms). ● we can’t process the money transfer quickly due to circumstances outside our control (see paragraph 1.2 above and paragraph 3 of the General Terms). 2.7. Our money transfer timings provided in the table above are representative of the service we provide for an average transaction. They do not guarantee the timing of the service we will provide for an individual transaction. For more information on timings see our FAQ Pages. 3. Fees and exchange rates What are our “exchange rates”? 3.1. Sometimes we’ll need to convert the currency of the money you transfer. This could happen when you’re sending money to a person in a different country. 3.2. Before you complete a money transfer, we will show you in our Channels: ● the total amount you’ll pay for the money transfer (including the amount of money you want to transfer plus our Fees) among other items required by law. ● any exchange rate that may apply (exchange rates may change depending on how long you take to complete a money transfer, in which case the latest applicable exchange rate will be provided). 3.3. There’s a difference between the exchange rate we buy currency at and the exchange rate we provide to you. We usually make some money off this. 3.4. There could be delays or additional charges, or taxes imposed by a third party that are outside of our control. 3.5. Our Fees and exchange rates can change at any time without notice.

Appears in 1 contract

Samples: Service Agreement