Common use of SERVICES AND EQUIPMENT EXCLUSIONS Clause in Contracts

SERVICES AND EQUIPMENT EXCLUSIONS. Services required for the implementation beyond those described in this 24x7 MIT Agreement, including any additional on-site time is billed at Xxxxx’s prevailing rates per the terms and conditions of this 24x7 MIT Agreement. If the SOP provides for a one- time preferred service plan (“PSP”) for services outside the scope of this 24x7 MIT Agreement, Client must use the PSP within twelve (12) months of the Go Live Date (defined above). Any such services are subject to and governed by the Agreement. If Client terminates this 24x7 MIT Agreement prior to the expiration of the 24x7 MIT Agreement Term, Client shall be responsible to pay Xxxxx its prevailing rates for services provided under the PSP upon receipt of Marco’s invoice. Effective: July 27, 2020 SCHEDULE A - SCHEDULE OF PRODUCTS (To Be Delivered) SCHEDULE B - SERVICE LEVEL TARGETS AND PRIORITY STANDARDS Xxxxx will provide Support Desk Services provided in the 24x7 MIT Agreement in accordance with its service level targets and priority standards in effect at the time of Client’s support desk service request, which are subject to change in Xxxxx’s sole discretion. Current support desk service level targets and priority standards are set forth below. Severity: Critical Provided when service or security incidents include outage issues that affect the entire organization or prevent Client from conducting essential business tasks such as effectively serving its Clients. o Ticket Acknowledged: 10 Minutes

SERVICES AND EQUIPMENT EXCLUSIONS. Services required for the implementation beyond those described in this 24x7 MIT AmplifyIT Agreement, including any additional on-on- site time is billed at XxxxxMarco’s prevailing rates per the terms and conditions of this 24x7 MIT AmplifyIT Agreement. If the SOP provides for a one- one-time preferred service plan (“PSP”) for services outside the scope of this 24x7 MIT AmplifyIT Agreement, Client must use the PSP within twelve (12) months of the Go Live Date (defined above). Any such services are subject to and governed by the Agreement. If Client terminates this 24x7 MIT AmplifyIT Agreement prior to the expiration of the 24x7 MIT AmplifyIT Agreement Term, Client shall be responsible to pay Xxxxx Marco its prevailing rates for services provided under the PSP upon receipt of Marco’s invoice. EffectiveVersion: July 27, 2020 3.4.2022 SCHEDULE A - SCHEDULE OF PRODUCTS (To Be Delivered) SCHEDULE B - SERVICE LEVEL TARGETS AND PRIORITY STANDARDS Xxxxx Marco will provide Support Desk Services provided in the 24x7 MIT AmplifyIT Agreement in accordance with its service level targets and priority standards in effect at the time of Client’s support desk service request, which are subject to change in XxxxxMarco’s sole discretiondiscretion only if such changes will not be to Client’s detriment. Current support desk service level targets and priority standards are set forth below. Severity: Critical Provided when service or security incidents include outage issues that affect the entire organization or prevent Client from conducting essential business tasks such as effectively serving its Clients. o Ticket Acknowledged: 10 Minutes

SERVICES AND EQUIPMENT EXCLUSIONS. Services required for the implementation beyond those described in this 24x7 MIT AmplifyIT Agreement, including any additional on-on- site time is billed at XxxxxMarco’s prevailing rates per the terms and conditions of this 24x7 MIT AmplifyIT Agreement. If the SOP provides for a one- one-time preferred service plan (“PSP”) for services outside the scope of this 24x7 MIT AmplifyIT Agreement, Client must use the PSP within twelve (12) months of the Go Live Date (defined above). Any such services are subject to and governed by the Agreement. If Client terminates this 24x7 MIT AmplifyIT Agreement prior to the expiration of the 24x7 MIT AmplifyIT Agreement Term, Client shall be responsible to pay Xxxxx Marco its prevailing rates for services provided under the PSP upon receipt of Marco’s invoice. EffectiveVersion: July 27, 2020 1.27.2022 SCHEDULE A - SCHEDULE OF PRODUCTS (To Be Delivered) SCHEDULE B - SERVICE LEVEL TARGETS AND PRIORITY STANDARDS Xxxxx Marco will provide Support Desk Services provided in the 24x7 MIT AmplifyIT Agreement in accordance with its service level targets and priority standards in effect at the time of Client’s support desk service request, which are subject to change in XxxxxMarco’s sole discretiondiscretion only if such changes will not be to Client’s detriment. Current support desk service level targets and priority standards are set forth below. Severity: Critical Provided when service or security incidents include outage issues that affect the entire organization or prevent Client from conducting essential business tasks such as effectively serving its Clients. o Ticket Acknowledged: 10 Minutes

SERVICES AND EQUIPMENT EXCLUSIONS. Services required for the implementation beyond those described in this 24x7 MIT Agreement, including any additional on-on- site time is billed at XxxxxMarco’s prevailing rates per the terms and conditions of this 24x7 MIT Agreement. If the SOP provides for a one- one-time preferred service plan (“PSP”) for services outside the scope of this 24x7 MIT Agreement, Client must use the PSP within twelve (12) months of the Go Live Date (defined above). Any such services are subject to and governed by the Agreement. If Client terminates this 24x7 MIT Agreement prior to the expiration of the 24x7 MIT Agreement Term, Client shall be responsible to pay Xxxxx Marco its prevailing rates for services provided under the PSP upon receipt of Marco’s invoice. Effective: July 2714, 2020 SCHEDULE A - SCHEDULE OF PRODUCTS (To Be Delivered) SCHEDULE B - SERVICE LEVEL TARGETS AND PRIORITY STANDARDS Xxxxx Marco will provide Support Desk Services provided in the 24x7 MIT Agreement in accordance with its service level targets and priority standards in effect at the time of Client’s support desk service request, which are subject to change in XxxxxMarco’s sole discretion. Current support desk service level targets and priority standards are set forth below. Severity: Critical Provided when service or security incidents include outage issues that affect the entire organization or prevent Client from conducting essential business tasks such as effectively serving its Clients. o Ticket Acknowledged: 10 Minutes