Common use of Services Quality Assurance Audits by Citizens Clause in Contracts

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Non- Litigated/Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME PACESETTER CLAIMS SERVICE, INC. (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME ALTERNATIVE CLAIMS SERVICES, INC. (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXXEnvel[opNe OID:X00X00:XX0X0T3FE1E:850T8-x00x00h2Ee33-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx 4P34aBr-8tAi5eDs-4D3aA7cDkB7n9EoCwC ledge and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME Xxxxxx XXX XXXXXX d/b/a INSURE-AID CLAIMS SERVICE (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME SYNDICATE CLAIM SERVICES INC (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Litigated/Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME (“Vendor”)) dated EFFECTIVE DATE, as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0X0XX0X:000X0-x00x00x0Xx00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx 0X00xXx-0xXx0xXx-0X0xX0xXxX0x0XxXxX ledge and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Asjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Litigated/Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME QUALITY ASSURANCE ADJUSTING SERVICES, INC. D/B/A QA CLAIMS (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXXEnvel[opNe OID:X00X00:XX0X0TA1ED:5A1TD1h-5e7D0-x00x00P44aD5r-0XXXx0xtBi4e85s-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx F0CaFc36kCnCDo9w4Cledge and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME XXXXXXX XXXXXXX & ASSOCIATES, INC. (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME XXXXXXXX XXXXXX PARENT, LLC d/b/a XXXXXX SPECIALTY SERVICES LLC (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME XXXXXX INSURANCE ADJUSTERS, INC. (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME (“Vendor”)) dated EFFECTIVE DATE, as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME XXXX & ASSOCIATES, INC. (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]

Services Quality Assurance Audits by Citizens. Citizens reserves the right to perform periodic QA audits on the Services and performance of the Adjusters. The Vendor shall identify a dedicated QA contact and cooperate fully with Citizens during such QA audits including promptly allowing access to all records related to this Agreement. In addition to such QA audits, Citizens’ representatives shall have the right during Business Hours, and upon delivery of reasonable notice, to inspect, audit, copy and make extracts from Vendor’s records relating to the Services. If deficiencies are identified, Vendor shall comply with Citizens’ recommendations upon completion of such audit. 6.1. As part of Citizens’ QA audit, Citizens’ QA representative may join an Adjuster for the Adjuster’s on-site inspection in order to provide real-time feedback regarding the Adjuster’s adherence to the Best Claims Practices & Estimating Guidelines. (the “On-site Quality Assurance”). On-site Quality Assurance will be scheduled in advance by Citizens and will be conducted in accordance with the Adjuster’s schedule. On-site Quality Assurance will not be conducted more than one (1) per month per Adjuster. Citizens’ QA representative may contact the Adjuster directly to schedule the On-site Quality Assurance. 6.2. Citizens will utilize a comprehensive performance-based management approach for the Services. This performance-based management approach will use objective performance goals and indicators for each performance evaluation period as standards against which Vendor's overall performance of the Services are measured. DocuSign Xxxxx[xxXx XXX:X00X00:XX0X0-x00x00-0XXXx0x-Xx0x0x0x-0000xXx00x0xX0x00xxxxxx and agree that Vendor will not perform the Services set forth in this Exhibit C. Refer to Section 17 of the Agreement.] This Exhibit C – CAT Field Task Adjusting Services shall be incorporated in and governed by the terms of that certain Agreement for Independent Adjusting Services – Non-Litigated/ Non- Litigated/Catastrophe by and between CITIZENS PROPERTY INSURANCE CORPORATION (“Citizens”) and VENDOR NAME LEGACY CLAIM SERVICES, LLC (“Vendor”), as the same may be amended (the “Agreement”). Capitalized terms not otherwise defined herein shall have the meanings set forth in the Agreement. Unless expressly provided for in this Exhibit C, in the event of a conflict between the provisions contained in the Agreement and those contained in this Exhibit C, the provisions contained in the Agreement shall prevail. [NOTE: This Exhibit C applies to Vendors awarded a contract in the CAT Field Task Adjusting Services category.]