Common use of SHI Response Clause in Contracts

SHI Response. SHI International Corp., headquartered in Somerset, New Jersey, has transformed itself from a $1 million “software-only” regional reseller into a $5.8 billion global, full lifecycle provider of technology, services and solutions. SHI is positioned as the fastest growing VAR in the market globally, boasting a growth rate of 15% in revenue and reaching $5.8 billion in 2014. Providing world class support to more than 14,000 customers, SHI continues to grow our customer base and maintain our customer loyalty with 99% retention, as some of our largest competitors are experiencing no or negative growth. Providing a compelling value to our entire customer base, SHI is able to offer the lowest gross margin of our top 4 competitors, while at the same time maintaining our profitability with the lowest overhead cost structure in the industry. We strive to help our customers execute their mission by getting the right technology, to the right people, at the right time. We do this by understanding our customers’ complete project lifecycle. We address customer business needs, help them acquire the appropriate technology, and follow through to make sure that the technology we provided is adopted or consumed correctly, and is meeting business needs as expected. SHI’s Approach SHI is proud of the reputation we have established with our customers as an organization uniquely capable of understanding and addressing their software needs. We accomplish this through a single-minded focus on customer satisfaction: every SHI employee understands that we are here because of our clients and will remain here only as long as we continue to provide customer satisfaction. SHI’s proposal incorporates our values and mission to deliver a high quality and high value service and support model for both NASPO ValuePoint and the Participating States. To make this contract a success, we have included each of the following elements:  A dedicated Public Sector account and service team. This team is empowered to commit all of SHI’s resources to address the needs of our customers.  A flexible service approach that allows SHI to adjust its processes, procedures, and offerings to meet the changing needs of our customers.  An innovation strategy that ensures that NASPO ValuePoint and the Participating States are able to take advantage of additional opportunities to improve service, reduce costs, and improve the satisfaction of our end-user customers. SHI’s “Customer Needs” Process SHI understands that in order to bring the right solution to the customer, we need to first understand the customer’s vision. Once we understand what they are trying to accomplish, our sales team, licensing experts, and internal publisher-specific resources help design a strategy that is suitable to their environment today, and that will scale to meet their future needs. This approach might include conducting assessments of the customer’s current environment or proof of concept for a potential solution. When the customer is ready to move forward, SHI will help to ensure that the customer is procuring their software products using the most advantageous licensing programs and at the most aggressive possible cost. We then follow through with our customer to ensure that the software solution the customer procured is working as expected. SHI’s Manufacturer Relationships SHI has a diversified product line that includes a broad range of IT products and services. All the leading manufacturers have established SHI as an authorized partner. Some of our largest partner relationships include: Expertise with Software Licensing When it comes to software in particular, XXX’s expertise is second to none. Following are just a few examples of the benefits we bring to our customers for their software needs: Our Award Winning Licensing Team—With the largest team of Software & Licensing Specialists in the industry, SHI has the expertise in managing the varied features of the Publisher Licensing Programs. Our award winning team of Software & Licensing Specialists is available to assist you with selecting your licensing programs, executing the agreements, and supporting the agreement lifecycle.

SHI Response. SHI International Corp., headquartered in Somerset, New Jersey, has transformed itself from a $1 million “software-only” regional reseller into a $5.8 billion global, full lifecycle provider of technology, services and solutions. SHI is positioned as the fastest growing VAR in the market globally, boasting a growth rate of 15% in revenue and reaching $5.8 billion in 2014. Providing world class support to more than 14,000 customers, SHI continues to grow our customer base and maintain our customer loyalty with 99% retention, as some of our largest competitors are experiencing no or negative growth. Providing a compelling value to our entire customer base, SHI is able to offer the lowest gross margin of our top 4 competitors, while at the same time maintaining our profitability with the lowest overhead cost structure in the industry. We strive to help our customers execute their mission by getting the right technology, to the right people, at the right time. We do this by understanding our customers’ complete project lifecycle. We address customer business needs, help them acquire the appropriate technology, and follow through to make sure that the technology we provided is adopted or consumed correctly, and is meeting business needs as expected. SHI’s Approach SHI is proud of the reputation we have established with our customers as an organization uniquely capable of understanding and addressing their software needs. We accomplish this through a single-minded focus on customer satisfaction: every SHI employee understands that we are here because of our clients and will remain here only as long as we continue to provide customer satisfaction. SHI’s proposal incorporates our values and mission to deliver a high quality and high value service and support model for both NASPO ValuePoint and the Participating States. To make this contract a success, we have included each of the following elements:  A dedicated Public Sector account and service team. This team is empowered to commit all of SHI’s resources to address the needs of our customers.  A flexible service approach that allows SHI to adjust its processes, procedures, and offerings to meet the changing needs of our customers.  An innovation strategy that ensures that NASPO ValuePoint and the Participating States are able to take advantage of additional opportunities to improve service, reduce costs, and improve the satisfaction of our end-user customers. SHI’s “Customer Needs” Process SHI understands that in order to bring the right solution to the customer, we need to first understand the customer’s vision. Once we understand what they are trying to accomplish, our sales team, licensing experts, and internal publisher-specific resources help design a strategy that is suitable to their environment today, and that will scale to meet their future needs. This approach might include conducting assessments of the customer’s current environment or proof of concept for a potential solution. When the customer is ready to move forward, SHI will help to ensure that the customer is procuring their software products using the most advantageous licensing programs and at the most aggressive possible cost. We then follow through with our customer to ensure that the software solution the customer procured is working as expected. SHI’s Manufacturer Relationships SHI has a diversified product line that includes a broad range of IT products and services. All the leading manufacturers have established SHI as an authorized partner. Some of our largest partner relationships include: Expertise with Software Licensing When it comes to software in particular, XXXSHI’s expertise is second to none. Following are just a few examples of the benefits we bring to our customers for their software needs: Our Award Winning Licensing Team—With the largest team of Software & Licensing Specialists in the industry, SHI has the expertise in managing the varied features of the Publisher Licensing Programs. Our award winning team of Software & Licensing Specialists is available to assist you with selecting your licensing programs, executing the agreements, and supporting the agreement lifecycle.

SHI Response. SHI International Corp., headquartered in Somerset, New Jersey, has transformed itself from a $1 million “software-only” regional reseller into a $5.8 billion global, full lifecycle provider of technology, services and solutions. SHI is positioned as the fastest growing VAR in the market globally, boasting a growth rate of 15% in revenue and reaching $5.8 billion in 2014. Providing world class support to more than 14,000 customers, SHI continues to grow our customer base and maintain our customer loyalty with 99% retention, as some of our largest competitors are experiencing no or negative growth. Providing a compelling value to our entire customer base, SHI is able to offer the lowest gross margin of our top 4 competitors, while at the same time maintaining our profitability with the lowest overhead cost structure in the industry. We strive to help our customers execute their mission by getting the right technology, to the right people, at the right time. We do this by understanding our customers’ complete project lifecycle. We address customer business needs, help them acquire the appropriate technology, and follow through to make sure that the technology we provided is adopted or consumed correctly, and is meeting business needs as expected. SHI’s Approach SHI is proud of the reputation we have established with our customers as an organization uniquely capable of understanding and addressing their software needs. We accomplish this through a single-minded focus on customer satisfaction: every SHI employee understands that we are here because of our clients and will remain here only as long as we continue to provide customer satisfaction. SHI’s proposal incorporates our values and mission to deliver a high quality and high value service and support model for both NASPO ValuePoint and the Participating States. To make this contract a success, we have included each of the following elements:  • A dedicated Public Sector account and service team. This team is empowered to commit all of SHI’s resources to address the needs of our customers.  • A flexible service approach that allows SHI to adjust its processes, procedures, and offerings to meet the changing needs of our customers.  • An innovation strategy that ensures that NASPO ValuePoint and the Participating States are able to take advantage of additional opportunities to improve service, reduce costs, and improve the satisfaction of our end-user customers. SHI’s “Customer Needs” Process SHI understands that in order to bring the right solution to the customer, we need to first understand the customer’s vision. Once we understand what they are trying to accomplish, our sales team, licensing experts, and internal publisher-specific resources help design a strategy that is suitable to their environment today, and that will scale to meet their future needs. This approach might include conducting assessments of the customer’s current environment or proof of concept for a potential solution. When the customer is ready to move forward, SHI will help to ensure that the customer is procuring their software products using the most advantageous licensing programs and at the most aggressive possible cost. We then follow through with our customer to ensure that the software solution the customer procured is working as expected. SHI’s Manufacturer Relationships SHI has a diversified product line that includes a broad range of IT products and services. All the leading manufacturers have established SHI as an authorized partner. Some of our largest partner relationships include: Expertise with Software Licensing When it comes to software in particular, XXX’s expertise is second to none. Following are just a few examples of the benefits we bring to our customers for their software needs: Our Award Winning Licensing Team—With the largest team of Software & Licensing Specialists in the industry, SHI has the expertise in managing the varied features of the Publisher Licensing Programs. Our award winning team of Software & Licensing Specialists is available to assist you with selecting your licensing programs, executing the agreements, and supporting the agreement lifecycle.