Single User Issues Sample Clauses

Single User Issues. Issues impacting Single Users (as opposed to Network issues impacting large number of users) and typically impact only handset functionality in conjunction with Your White Label Application will be submitted by AT&T customer facing organization You and will be classified according to the severity level based on number of users impacted. AT&T will classify each ticket based on the table below. Initial acknowledgement from You will include ticket number for tracking purpose. Once the issue has been resolved, You will provide summary of the issue, and what was done to fix it. Ticket Severity Definition of Impact Initial acknowledgement Resolution (issues resolved and closed) Critical • [*] [*] [*] Major • [*] [*] [*] AT&T CONFIDENTIAL& PROPRIETARY 20 * Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. AT&T Agreement No. 20100609.081.A.001 Ticket Severity Definition of Impact Initial acknowledgement Resolution (issues resolved and closed) • [*]. Minor • [*] [*] [*] • [*]
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Single User Issues. Issues impacting Single Users (as opposed to Network issues impacting large number of users) will be submitted by AT&T customer facing organization to the Licensor and will be classified according to the severity level based on number of users impacted. AT&T will classify each ticket based on the table below. Initial acknowledgement from the Licensor will include ticket number for tracking purpose. Once the issue has been resolved, Licensor will provide summary of the issue, and what was done to fix it. [*****] Certain portions denoted with an asterisk have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. AT&T Proprietary (Internal Use Only) Not for use or disclosure outside the AT&T companies except under written agreement CONFIDENTIAL TREATMENT Ticket Severity Definition of Impact Initial acknowledgement Resolution (issues resolved and closed) Critical • [*****] or more lines of service experiencing a complete loss of service (loss of service includes loss of data service only, even if voice is not impacted). [*****] [*****] Major • [*****] devices experiencing complete loss of service. • [*****] or more devices experiencing degradation of service. [*****] [*****] Minor • [*****] devices experiencing complete loss of service. • Customers experiencing sporadic or intermittent issues. [*****] [*****]
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Related to Single User Issues

  • Network Access Control The VISION Web Site and the Distribution Support Services Web Site (the “DST Web Sites”) are protected through multiple levels of network controls. The first defense is a border router which exists at the boundary between the DST Web Sites and the Internet Service Provider. The border router provides basic protections including anti-spoofing controls. Next is a highly available pair of stateful firewalls that allow only HTTPS traffic destined to the DST Web Sites. The third network control is a highly available pair of load balancers that terminate the HTTPS connections and then forward the traffic on to one of several available web servers. In addition, a second highly available pair of stateful firewalls enforce network controls between the web servers and any back-end application servers. No Internet traffic is allowed directly to the back-end application servers. The DST Web Sites equipment is located and administered at DST’s Winchester data center. Changes to the systems residing on this computer are submitted through the DST change control process. All services and functions within the DST Web Sites are deactivated with the exception of services and functions which support the transfer of files. All ports on the DST Web Sites are disabled, except those ports required to transfer files. All “listeners,” other than listeners required for inbound connections from the load balancers, are deactivated. Directory structures are “hidden” from the user. Services which provide directory information are also deactivated.

  • Communications Equipment Members of the board of directors or any committee thereof may participate in and act at any meeting of such board or committee through the use of a conference telephone or other communications equipment by means of which all persons participating in the meeting can hear each other, and participation in the meeting pursuant to this section shall constitute presence in person at the meeting.

  • Internet Access Data and information may be made electronically accessible to the Company through Internet access to one or more links provided by the Administrator or a sub-administrator (“Web Link”). All rights in Web Link (including text and “look and feel” attributes) are owned by the sub-administrator. Any commercial use of the content or any other aspect of Web Link requires the written permission of the sub-administrator. Use of the Web Link by the Company will be subject to any terms of use set forth on the web site. Web Link and the information (including text, graphics and functionality) in the Web Link is presented “As Is” and “As Available” without express or implied warranties including, but not limited to, implied warranties of non-infringement, merchantability and fitness for a particular purpose. The sub-administrator neither warrants that the Web Link will be uninterrupted or error free, nor guarantees the accessibility, reliability, performance, timeliness, sequence, or completeness of information provided on the Web Link.

  • Interfaces Bellcore’s GR-446-CORE defines the interface between the administration system and LIDB including specific message formats. (Bellcore’s TR-NWP-000029, Section 10)

  • Access Control Supplier will maintain an appropriate access control policy that is designed to restrict access to Accenture Data and Supplier assets to authorized Personnel. Supplier will require that all accounts have complex passwords that contain letters, numbers, and special characters, be changed at least every 90 days, and have a minimum length of 8 characters.

  • Conhecimento da Lingua O Contratado, pelo presente instrumento, declara expressamente que tem pleno conhecimento da língua inglesa e que leu, compreendeu e livremente aceitou e concordou com os termos e condições estabelecidas no Plano e no Acordo de Atribuição (“Agreement” xx xxxxxx).

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