Common use of SLA Application Structure Clause in Contracts

SLA Application Structure. Credits are not cumulative month to month. If the SLA issue exceeds 30 days, the SLA metric will restart for each consecutive month. The total credit percentage that will be applied against the total MRC for the UCCaaS/Hosted Calling Service for all failures to meet the SLAs within a month will not exceed 100% of total MRC for the UCCaaS/Hosted Calling Service for the affected month. Verizon’s data and calculations will be used to determine if an SLA has been missed and whether a credit is due. Verizon will issue a credit within 90 days of Customer’s request if it determines that a credit is due.