Common use of SLA Review Process Clause in Contracts

SLA Review Process. 5.1.1. The SLA Review Process will be a proportionate review of delivery against this SLA and will be conducted in a manner and at a frequency determined by the Commissioner, largely relying on HMPS’s internal assurance information and processes as per section 4.3. 1. Findings from the SLA Review Process will be made available to HMPS and may be shared with any relevant internal or external stakeholders. 5.1.2. Any formal meeting between the Commissioner and HMPS convened as part of the SLA Review Process shall be scheduled in advance wherever possible and both Parties will have the opportunity to involve others if necessary to ensure that issues can be addressed. 0.0.0. Xx addition to the aforementioned SLA Review Process, the Commissioner and HMPS shall agree, as necessary, meetings and visits to any site where Services are provided. This schedule may be reviewed and revised to reflect changes in HMPS’s delivery against the SLA. 5.1.4. The Commissioner shall have access at all reasonable times to information pertaining to SLA delivery. In addition, HMPS shall support reasonable requests from the Commissioner for information about the Services as required from time to time, and shall despatch promptly to the Commissioner all other relevant information, including, but not limited to, first drafts of the following reports:  Performance reports, including audit reports  Her Majesty’s Inspectorate of Prisons reports  Prison and Probation Ombudsman reports  Reports by the Office of the Surveillance Commissioner  Reports by the Interception of Communications Commissioner’s Office  Any other reports into serious operational failures 5.1.5. HMPS will provide service cost information through the INview costing system (supported by MyDetail and Phoenix).

SLA Review Process. 5.1.1. The SLA Review Process will be a proportionate review of delivery against this SLA and will be conducted in a manner and at a frequency determined by the Commissioner, largely relying on HMPS’s internal assurance information and processes as per section 4.34. 13.1. Findings from the SLA Review Process will be made available to HMPS and may be shared with any relevant internal or external stakeholders. 5.1.2. Any formal meeting between the Commissioner and HMPS convened as part of the SLA Review Process shall be scheduled in advance wherever possible and both Parties will have the opportunity to involve others if necessary to ensure that issues can be addressed. 0.0.0. Xx addition to the aforementioned SLA Review Process, the Commissioner and HMPS shall agree, as necessary, meetings and visits to any site where Services are provided. This schedule may be reviewed and revised to reflect changes in HMPS’s delivery against the SLA. 5.1.4. The Commissioner shall have access at all reasonable times to information pertaining to SLA delivery. In addition, HMPS shall support reasonable requests from the Commissioner for information about the Services as required from time to time, and shall despatch promptly to the Commissioner all other relevant information, including, but not limited to, first drafts of the following reports:  Performance reports, including audit reports  Her Majesty’s Inspectorate of Prisons reports  Prison and Probation Ombudsman reports  Reports by the Office of the Surveillance Commissioner  Reports by the Interception of Communications Commissioner’s Office  Any other reports into serious operational failures 5.1.5. HMPS will provide service cost information through the INview costing system (supported by MyDetail and Phoenix).