SLA Review Process. 5.1.1.The SLA Review Process will be a proportionate review of delivery against this SLA and will be conducted in a manner and at a frequency determined by the Commissioner, largely relying on HMPS’s internal assurance information and processes as per section 4.3.1. Findings from the SLA Review Process will be made available to HMPS and may be shared with any relevant internal or external stakeholders.
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
