SLAs. Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and delivery. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate with LightEdge in testing, determining and verifying that a qualifying Service outage has occurred.
Appears in 84 contracts
Samples: Access T1 Service Agreement, Remote Access Service Service Agreement, Hosting Services Virtual Service Agreement
SLAs. Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and deliverydelive ry. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate with LightEdge in testing, determining and verifying that a qualifying Service outage has occurred.
Appears in 16 contracts
Samples: Point VPN Tunnel Service Agreement, Avs Converged Analog Access Trunks Service Agreement, Pots Lines Service Agreement
