SLAs. Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and delivery. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate with LightEdge in testing, determining and verifying that a qualifying Service outage has occurred.
Appears in 84 contracts
Samples: Access T1 Service Agreement, Hosting Services Virtual Service Agreement, Remote Access Service Service Agreement
SLAs. Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and deliverydelive ry. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate with LightEdge in testing, determining and verifying that a qualifying Service outage has occurred.
Appears in 16 contracts
Samples: Point VPN Tunnel Service Agreement, Hosted Faxing Service Agreement, Access Meshed Ip Wan Service Agreement
