Software Restoration. If the Software fails and the supported application Software requires restoration, then Philips will reinstall the application Software, database Software, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customer-created data backup. If the customer-created data backup cannot be used to re-install any data to the System, the customer will hold sole responsibility for the loss of data. Custom or third-party Software, custom database configurations or reports, and Customer-written product interfaces are not included. If a system failure is attributed to Hardware not supported under the Agreement, the Customer shall restore the Software, operating system, and database Software before Philips begins any Software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 7 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customerCustomer-created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the Covered System, the customer Customer will hold sole responsibility for the loss of data. Custom or third-party Softwaresoftware, custom database configurations or reports, and Customer-written product interfaces are not included. If a system Covered System failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 6 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customerCustomer-created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the Covered System, the customer Customer will hold sole responsibility for the loss of data. Custom or third-party Softwaresoftware, custom database configurations or reports, and Customer-written product interfaces are not included. If a system failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware hardware support and Software software restoration Servicesservices.
Appears in 4 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customer-Customer created data backup. If the customer-Customer created data backup cannot be used to re-install any data to the Covered System, the customer Customer will hold sole responsibility for the loss of data. Custom or third-party Softwaresoftware, custom database configurations or reports, and Customer-Customer written product interfaces are not included. If a system Covered System failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 4 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customerCustomer-created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the Covered System, the customer Customer will hold sole responsibility for the loss of data. Custom or third-party Softwaresoftware, custom database configurations or reports, and Customer-written product interfaces are not included. If a system Covered System failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 4 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customer-Customer created data backup. If the customer-Customer created data backup cannot be used to re-install any data to the Covered System, the customer Customer will hold sole responsibility for the loss of data. Custom or third-party Softwaresoftware, custom database configurations or reports, and Customer-Customer written product interfaces are not included. If a system Covered System failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 3 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
Software Restoration. If the Software fails and the supported application Software requires restoration, then Philips will reinstall the application Software, database Software, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customerCustomer-created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the System, the customer Customer will hold sole responsibility for the loss of data. Custom or third-third- party Software, custom database configurations or reports, and Customer-written product interfaces are not included. If a system failure is attributed to Hardware not supported under the Agreement, the Customer shall restore the Software, operating system, and database Software before Philips begins any Software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 2 contracts
Samples: Customer Service Agreement, Customer Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customerCustomer-created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the SystemEquipment, the customer Customer will hold sole responsibility for the loss of data. Custom or third-third- party Softwaresoftware, custom database configurations or reports, and Customer-written product interfaces are not included. If a system failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware hardware support and Software software restoration Servicesservices.
Appears in 2 contracts
Samples: Customer Service Agreement, Customer Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customer-Customer created data backup. If the customer-Customer created data backup cannot be used to re-install any data to the SystemEquipment, the customer Customer will hold sole responsibility for the loss of data. Custom or third-party Softwaresoftware, custom database configurations or reports, and Customer-Customer written product interfaces are not included. If a system an Equipment failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 2 contracts
Samples: Customer Service Agreement, Customer Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customerCustomer-created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the SystemEquipment, the customer Customer will hold sole responsibility for the loss of data. Custom or third-party Softwaresoftware, custom database configurations or reports, and Customer-written product interfaces are not included. If a system an Equipment failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 2 contracts
Samples: Customer Service Agreement, Customer Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customer-Customer created data backup. If the customer-Customer created data backup cannot be used to re-install any data to the SystemEquipment, the customer Customer will hold sole responsibility for the loss of data. Custom or third-third- party Softwaresoftware, custom database configurations or reports, and Customer-Customer written product interfaces are not included. If a system an Equipment failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 2 contracts
Samples: Customer Service Agreement, Customer Service Agreement
Software Restoration. If the Software fails and the supported application Software requires restoration, then Philips will reinstall the application Software, database Software, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customer-Customer- created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the System, the customer Customer will hold sole responsibility for the loss of data. Custom or third-party Software, custom database configurations or reports, and Customer-written product interfaces are not included. If a system failure is attributed to Hardware not supported under the Agreement, the Customer shall restore the Software, operating system, and database Software before Philips begins any Software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 2 contracts
Samples: Customer Service Agreement, Customer Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customerCustomer-created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the SystemEquipment, the customer Customer will hold sole responsibility for the loss of data. Custom or third-third- party Softwaresoftware, custom database configurations or reports, and Customer-written product interfaces are not included. If a system an Equipment failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 2 contracts
Samples: Customer Service Agreement, Customer Service Agreement
Software Restoration. If the Software fails and the supported application Software requires restoration, then Philips will reinstall the application Software, database Software, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customer-created data backup. If the customer-created data backup cannot be used to re-install any data to the System, the customer will hold sole responsibility for the loss of data. Custom or third-third party Software, custom database configurations or reports, and Customer-written product interfaces are not included. If a system failure is attributed to Hardware not supported under the Agreement, the Customer shall restore the Software, operating system, and database Software before Philips begins any Software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 1 contract
Samples: Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customerCustomer-created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the SystemEquipment, the customer Customer will hold sole responsibility for the loss of data. Custom or third-party Softwaresoftware, custom database configurations or reports, and Customer-written product interfaces are not included. If a system failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware hardware support and Software software restoration Servicesservices.
Appears in 1 contract
Samples: Customer Service Agreement
Software Restoration. If the Software software fails and the supported application Software software requires restoration, then Philips will reinstall the application Softwaresoftware, database Softwaresoftware, and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the customerCustomer-created data backup. If the customerCustomer-created data backup cannot be used to re-install any data to the Covered System, the customer Customer will hold sole responsibility for the loss of data. Custom or third-third party Softwaresoftware, custom database configurations or reports, and Customer-written product interfaces are not included. If a system Covered System failure is attributed to Hardware hardware not supported under the Agreement, the Customer shall restore the Softwaresoftware, operating system, and database Software software before Philips begins any Software software restoration efforts. Philips may offer, for an additional charge based upon published labor and material rates, Hardware support and Software restoration Services.
Appears in 1 contract
Samples: Service Agreement