Software Restoration. If the software fails and the supported application software requires restoration, then Philips will reinstall the application software, database software (if the SQL server is co-located with the IBE), and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the Customer-created data backup. If the Customer-created data backup cannot be used to re- install any data to the Covered System, the Customer will hold sole responsibility for the loss of data. Custom or third party software, custom database configurations or reports, and Customer-written product interfaces are not included. If a Covered System failure is attributed to hardware not supported under the Agreement, the Customer shall restore the software, operating system, and database software before Philips begins any software restoration efforts.
Appears in 7 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
Software Restoration. If the software fails and the supported application software requires restoration, then Philips will reinstall the application software, database software (if the SQL server is co-located with the IBE), and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the Customer-created data backup. If the Customer-Customer- created data backup cannot be used to re- re-install any data to the Covered SystemEquipment, the Customer will hold sole responsibility for the loss of data. Custom or third third-party software, custom database configurations or reports, and Customer-written product interfaces are not included. If a Covered System an Equipment failure is attributed to hardware not supported under the Agreement, the Customer shall restore the software, operating system, and database software before Philips begins any software restoration efforts.
Appears in 2 contracts
Samples: Customer Service Agreement, Customer Service Agreement
Software Restoration. If the software fails and the supported application software requires restoration, then Philips will reinstall the application software, database software (if the SQL server is co-located with the IBE), and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the Customer-created data backup. If the Customer-created data backup cannot be used to re- re-install any data to the Covered SystemEquipment, the Customer will hold sole responsibility for the loss of data. Custom or third third-party software, custom database configurations or reports, and Customer-written product interfaces are not included. If a Covered System an Equipment failure is attributed to hardware not supported under the Agreement, the Customer shall restore the software, operating system, and database software before Philips begins any software restoration efforts.
Appears in 1 contract
Samples: Customer Service Agreement
Software Restoration. If the software fails and the supported application software requires restoration, then Philips will reinstall the application software, database software (if the SQL server is co-located with the IBE), and operating system to the revision level that existed prior to the malfunction or failure and Philips will attempt to reinstall the Customer-created data backup. If the Customer-created data backup cannot be used to re- re-install any data to the Covered SystemEquipment, the Customer will hold sole responsibility for the loss of data. Custom or third third-party software, custom database configurations or reports, and Customer-written product interfaces are not included. If a Covered System an Equipment failure is attributed to hardware not supported under the Agreement, the Customer shall restore the software, operating system, and database software before Philips begins any software restoration efforts.under
Appears in 1 contract
Samples: Customer Service Agreement