Common use of Software Subscription Clause in Contracts

Software Subscription. The kiosk hardware is controlled by several software modules, some that operate on the PC of the kiosk to control the hardware components and some that runs in the cloud and connects to a customer’s property management system. OpenTech regularly updates and upgrades this software providing new features and fixes to reported bugs. These INSOMNIAC software upgrades and enhancements will be distributed electronically on as they become available. Management software interface upgrades and enhancements will be made available as soon as reasonably possible after the management software is upgraded. Any fees charged to OpenTech by a customers’ vendor (Vendor API fees) will be passed on to customer in addition to an administration fee. Technical Support (602.773.1700) OpenTech employs trained technicians to answer questions and resolve customer issues. These technicians will be available by phone or email. OpenTech technicians will open a ticket in the OpenTech customer support system for each customer issue reported. If a customer issue is not resolve on the original call the ticket will remain open and monitored by the OpenTech Technical Support Team until the issue is resolved. Customers may request to have their issue escalated to the Technical Support Manager if they feel they are not getting superior service. Customers are expected to make reasonable efforts to assist in diagnosis and resolution of any reported problem. Technical Support is only provided for OpenTech products and does not include resolving issues related to the customer’s network or other internal infrastructure issues. Standard Technical Support is provided over the telephone (000.000.0000). All hours are MST. Monday – Friday 7am – 5pm; Afterhours 5pm – 8pm Saturday 7am – 2pm; Afterhours 2pm – 8pm Sunday Emergency Service is offered 8am – 5pm for Severity 1 issues only. Issues may also be reported via email to xxxxxxx@xxxxxxxxxxxxxxxx.xxx. An OpenTech technician will respond within 24 hours Monday thru Friday. In order to offer customers superior customer service, we must prioritize our response to meet the needs of the most severe issues first. The following defines the different levels of severity: Severity 1: Kiosk is not operational. • Software is not operating • Touch Screen is not functioning • Kiosk is not communicating with the Property Management Software Severity 2: A transaction has failed. • Customer is at kiosk and called in from kiosk • Rental or Payment transaction failed for a reason other than Credit Card was declined Severity 3: A component of the kiosk is not operating properly. • Printer is not working • Credit Card reader is not reading cards • Etc.

Software Subscription. The kiosk hardware is controlled by several software modules, some that operate on the PC of the kiosk to control the hardware components and some that runs in the cloud and connects to a customerthe Customer’s property management system. OpenTech regularly updates and upgrades this software providing new features and fixes to reported bugs. These INSOMNIAC software upgrades and enhancements will be distributed electronically on as they become available. Management software interface upgrades and enhancements will be made available as soon as reasonably possible after the management software is upgraded. Any fees charged to OpenTech by a customersthe Customer’ vendor (Vendor API fees) will be passed on to customer Customer in addition to an administration fee. Technical Support (602.773.1700) OpenTech employs trained technicians to answer questions and resolve customer Customer’s issues. These technicians will be available by phone or email. OpenTech technicians will open a ticket in the OpenTech customer support system for each customer Customer’s issue reported. If a customer Customer’s issue is not resolve on the original call the ticket will remain open and monitored by the OpenTech Technical Support Team until the issue is resolved. Customers may request to have their issue escalated to the Technical Support Manager if they feel they are not getting superior service. Customers are expected to make reasonable efforts to assist in diagnosis and resolution of any reported problem. Technical Support is only provided for OpenTech products and does not include resolving issues related to the customerCustomer’s network or other internal infrastructure issues. Standard Technical Support is provided over the telephone (000.000.0000). All hours are MST. Monday – Friday 7am – 5pm; Afterhours 5pm – 8pm Saturday 7am – 2pm; Afterhours 2pm – 8pm Sunday Emergency Service is offered 8am – 5pm for Severity 1 issues only. Issues may also be reported via email to xxxxxxx@xxxxxxxxxxxxxxxx.xxx. An OpenTech technician will respond within 24 hours Monday thru Friday. In order to offer customers superior customer service, we must OpenTech will prioritize our its response to meet the needs of the most severe issues first. The following defines the different levels of severity: Severity 1: Kiosk is not operational. • Software is not operating • Touch Screen is not functioning • Kiosk is not communicating with the Property Management Software Severity 2: A transaction has failed. • Customer is at kiosk and called in from kiosk • Rental or Payment transaction failed for a reason other than Credit Card was declined OpenTech Alliance, Inc., 0000 X. Xxxxxx Xxxxxx, Xxxxx 000, Xxxxxxx, XX 00000 | Phone: 000.000.0000 Fax: 000.000.0000 Severity 3: A component of the kiosk is not operating properly. • Printer is not working • Credit Card reader is not reading cards • Etc.

Software Subscription. The kiosk hardware is controlled by several software modules, some that operate on the PC of the kiosk to control the hardware components and some that runs in the cloud and connects to a customerthe Customer’s property management system. OpenTech regularly updates and upgrades this software providing new features and fixes to reported bugs. These INSOMNIAC software upgrades and enhancements will be distributed electronically on as they become available. Management software interface upgrades and enhancements will be made available as soon as reasonably possible after the management software is upgraded. Any fees charged to OpenTech by a customersthe Customer’ vendor (Vendor API fees) will be passed on to customer Customer in addition to an administration fee. Technical Support (602.773.1700) OpenTech employs trained technicians to answer questions and resolve customer Customer’s issues. These technicians will be available by phone or email. OpenTech technicians will open a ticket in the OpenTech customer support system for each customer Customer’s issue reported. If a customer Customer’s issue is not resolve on the original call the ticket will remain open and monitored by the OpenTech Technical Support Team until the issue is resolved. Customers may request to have their issue escalated to the Technical Support Manager if they feel they are not getting superior service. Customers are expected to make reasonable efforts to assist in diagnosis and resolution of any reported problem. Technical Support is only provided for OpenTech products and does not include resolving issues related to the customerCustomer’s network or other internal infrastructure issues. Standard Technical Support is provided over the telephone (000.000.0000). All hours are MST. Monday – Friday 7am – 5pm; Afterhours 5pm – 8pm Saturday 7am – 2pm; Afterhours 2pm – 8pm Sunday Emergency Service is offered 8am – 5pm for Severity 1 issues only. Issues may also be reported via email to xxxxxxx@xxxxxxxxxxxxxxxx.xxx. An OpenTech technician will respond within 24 hours Monday thru Friday. In order to offer customers superior customer service, we must OpenTech will prioritize our its response to meet the needs of the most severe issues first. The following defines the different levels of severity: Severity 1: Kiosk is not operational. • Software is not operating • Touch Screen is not functioning • Kiosk is not communicating with the Property Management Software Severity 2: A transaction has failed. • Customer is at kiosk and called in from kiosk • Rental or Payment transaction failed for a reason other than Credit Card was declined Severity 3: A component of the kiosk is not operating properly. • Printer is not working • Credit Card reader is not reading cards • Etc.