Common use of Software Support Process Clause in Contracts

Software Support Process. 7.1 The Support Centre provides advice and technical support to all customers with a current Software Support Agreement. 7.2 Any customers without a current Software Support Agreement may be provided with telephone support at a cost of £500+VAT for a 24 hour period beginning from receipt of a valid purchase order and subject to Clause 5.6. 7.3 Contacts & Operating Times 7.3.1 Please use the following methods to contact us. Customer Support Portal - xxxx://xxx.xxxxxxxxxx.xxx/uk/support-services/contact-support or: Telephone Phone: 0000 0000 000 or 0000 000 0000 7.3.2 Our operating times are set out in Table 1 below: Table 1- Support Operating Hours Support Type Operating Hours Time Zone

Software Support Process. 7.1 The Support Centre provides advice and technical support to all customers with a current Software Support Agreement. 7.2 Any customers without a current Software Support Agreement may be provided with telephone support at a cost of £500+VAT for a 24 hour period beginning from receipt of a valid purchase order and subject to Clause 5.6. 7.3 Contacts & Operating Times 7.3.1 Please use the following methods to contact us. Customer Support Portal - xxxx://xxx.xxxxxxxxxx.xxx/uk/support-services/contact-support or: Telephone Phone: 0000 0000 000 or 0000 000 0000 7.3.2 Our operating times are set out in Table 1 below: Table 1- Support Operating Hours Support Type Operating Hours Time ZoneHours

Software Support Process. 7.1 The Support Centre provides advice and technical support to all customers with a current Software Support Agreement. 7.2 Any customers without a current Software Support Agreement may be provided with telephone support at a cost of £500+VAT for a 24 hour period beginning from receipt of a valid purchase order and subject to Clause 5.6. 7.3 Contacts & Operating Times 7.3.1 Please use the following methods to contact us. Customer Support Portal - xxxx://xxx.xxxxxxxxxx.xxx/uk/support-services/contact-support or: Telephone Phone: 0000 0000 000 or 0000 000 0000 7.3.2 Our operating times are set out in Table 1 below: Table 1- Support Operating Hours Support Type Operating Hours Time ZoneHours