Spam Detection Rates. Spam will be detected at a rate of 99% or above during each calendar month for Customer’s use of the anti- spam service. • The spam SLA does not apply to emails using a majority of Asian language (or other non-English or non- European language) or emails sent to invalid mailboxes. • In the event the spam detection rate drops below 99% for a period of more than 5 days in any 1 calendar month, Customer may be eligible for a Service Credit equal to 1 month.
Appears in 4 contracts
Samples: Services Agreements, Service Level Agreement, Service Level Agreement
Spam Detection Rates. Spam will be detected at a rate of 99% or above during each calendar month for CustomerSubscriber’s use of the anti- anti-spam service. • The spam SLA does not apply to emails using a majority of Asian language (or other non-English or non- non-European language) or emails sent to invalid mailboxes. • In the event the spam detection rate drops below 99% for a period of more than 5 five (5) days in any 1 one calendar month, Customer may be eligible for following a request submitted by the Subscriber in accordance with Section 1 above, Websense will credit the Subscriber with one (1) month’s Service Credit equal to 1 monthCredit.
Appears in 2 contracts
Spam Detection Rates. Spam will be detected at a rate of 99% or above during each calendar month for CustomerSubscriber’s use of the anti- spam antispam service. • · The spam SLA does not apply to emails using a majority of Asian language (or other non-English or non- European nonEuropean language) or emails sent to invalid mailboxes. • · In the event the spam detection rate drops below 99% for a period of more than 5 five (5) days in any 1 one calendar month, Customer may be eligible for following a request submitted by the Subscriber in accordance with Section 1 above, Forcepoint will credit the Subscriber with one (1) month’s Service Credit equal to 1 monthCredit.
Appears in 2 contracts
Samples: License Agreement, License Agreement