Spend Under Management. For each Framework Year during the Term, the Supplier will assist the Authority in achieving a minimum of 2% increase in spend growth via new customers . Achieved 2 % increase in spend growth via new customer growth confirmed by the Authority. Supplier will respond to all requests to participate in Further Competitions Procedures to which they are invited within 5 Working Days of invitation. The Supplier shall submit daily lagged prices to the Authority pursuant to paragraph 6 of Framework Schedule 1. 100% Pricing submissions received by the given deadline and in the correct format. The Supplier shall submit weekly lagged prices to the Authority pursuant to paragraph 6 of Framework Schedule 1. 100% Pricing submissions received by the given deadline and in the correct format. Contracting Body enquires acknowledged on day of receipt and resolved within 3 Working Days. 100% Contracting Body enquiries acknowledged on day of receipt and resolved within 3 Working Days. Contracting Bodies’ complaints dealt with in line with Clause 39 of the Framework 100% Complaints resolved within 5 Working Days of supplier becoming aware of the Agreement. complaint.
Appears in 11 contracts
Samples: Framework Agreement, Liquid Fuels Framework Agreement, Framework Agreement
Spend Under Management. For each Framework Year during the Term, the Supplier will assist the Authority in achieving a minimum of 2% increase in spend growth via new customers customers. Achieved 2 % increase in spend growth via new customer growth confirmed by the Authority. Supplier will respond to all requests to participate in Further Competitions Procedures to which they are invited within 5 Working Days of invitation. The Supplier shall submit daily lagged prices to the Authority pursuant to paragraph 6 of Framework Schedule 1. 100% Pricing submissions received by the given deadline and in the correct format. The Supplier shall submit weekly lagged prices to the Authority pursuant to paragraph 6 of Framework Schedule 1. 100% Pricing submissions received by the given deadline and in the correct format. Contracting Body enquires acknowledged on day of receipt and resolved within 3 Working Days. 100% Contracting Body enquiries acknowledged on day of receipt and resolved within 3 Working Days. Contracting Bodies’ complaints dealt with in line with Clause 39 of the Framework 100% Complaints resolved within 5 Working Days of supplier becoming aware of the Agreement. complaint.
Appears in 1 contract
Samples: Liquid Fuels Framework Agreement