Common use of Standard Support Clause in Contracts

Standard Support. LightPointe’s standard hardware support program is for a period of one (1) year (12 months) from the date that your hardware warranty takes effect. LightPointe will provide technical support by telephone, or email, between the hours of 8:00 a.m. and 5:00 p.m. (US) Pacific Standard Time (GMT -8), Monday through Friday, excluding holidays (“Technical Support Hours”). You may call us at the numbers listed on our Web Site located at xxxx://xxx.xxxxxxxxxxx.xxx or use the contact numbers at the end of this document. Fees for technical telephone support may apply if the product (i) is not currently covered by the Standard Warranty, or (ii) the warranty has expired, (iii) the product was not purchased from an authorized LightPointe reseller or agent or (iv) the equipment is unpaid for and over 30 days past due. If you report a hardware problem to us during Technical Support Hours, we will provide technical assistance to determine the cause of the problem. If, after consultation, we determine that a problem exists in LightPointe product requiring repair, we will issue to you a Return Materials Authorization (“RMA”) number. The product requiring repair must be shipped to the designated LightPointe repair facility, and you must note the RMA number on the shipping container and documents. You (Customer) assume all shipping costs and all risk for loss or damage during shipment to LightPointe. You may be subject to repair fees if the product is damaged due to negligence, misuse or is damaged during shipment to LightPointe. Within a commercially reasonable period of time after receiving the returned product, LightPointe will repair and return the defective product, or provide a replacement product. LightPointe may decide to replace your equipment with new or equivalent to new replacement units and/or parts under the terms of this Warranty. Customer or Customer’s agents must de-install and re-install any replacement parts. LightPointe is not responsible for damage to our products caused by errors in installation performed by you or your agents.

Standard Support. LightPointe’s standard hardware support program is for a period of one (1) year (12 months) from the date that your hardware warranty takes effect. The exception is registered Aire X-Stream products which carry a two (2) year (24 month) support program from the date that your hardware warranty takes effect. LightPointe will provide technical support by telephone, or email, between the hours of 8:00 a.m. and 5:00 p.m. (US) Pacific Standard Time (GMT -8), Monday through Friday, excluding holidays (“Technical Support Hours”). You may call us at the numbers listed on our Web Site located at xxxx://xxx.xxxxxxxxxxx.xxx or use the contact numbers at the end of this document. Fees for technical telephone support may apply if the product (i) is not currently covered by the Standard Warranty, or (ii) the warranty has expired, (iii) the product was not purchased from an authorized LightPointe reseller or agent or (iv) the equipment is unpaid for and over 30 days past due. If you report a hardware problem to us during Technical Support Hours, we will provide technical assistance to determine the cause of the problem. If, after consultation, we determine that a problem exists in LightPointe product requiring repair, we will issue to you a Return Materials Authorization (“RMA”) number. The product requiring repair must be shipped to the designated LightPointe repair facility, and you must note the RMA number on the shipping container and documents. You (Customer) assume all shipping costs and all risk for loss or damage during shipment to LightPointe. You may be subject to repair fees if the product is damaged due to negligence, misuse or is damaged during shipment to LightPointe. Within a commercially reasonable period of time after receiving the returned product, LightPointe will repair and return the defective product, or provide a replacement product. LightPointe may decide to replace your equipment with new or equivalent to new replacement units and/or parts under the terms of this Warranty. Customer or Customer’s agents must de-install and re-install any replacement parts. LightPointe is not responsible for damage to our products caused by errors in installation performed by you or your agents.

Standard Support. LightPointe’s standard hardware support program is for a period of one two (12) year years (12 24 months) from the date that your hardware warranty takes effect, assuming registration has occurred. LightPointe will provide technical support by telephone, or email, between the hours of 8:00 a.m. and 5:00 p.m. (US) Pacific Standard Time (GMT -8), Monday through Friday, excluding holidays (“Technical Support Hours”). You may call us at the numbers listed on our Web Site located at xxxx://xxx.xxxxxxxxxxx.xxx or use the contact numbers at the end of this document. Fees for technical telephone support may apply if the product (i) is not currently covered by the Standard Warranty, or (ii) the warranty has expired, (iii) the product was not purchased from an authorized LightPointe reseller or agent or (iv) the equipment is unpaid for and over 30 days past due. If you report a hardware problem to us during Technical Support Hours, we will provide technical assistance to determine the cause of the problem. If, after consultation, we determine that a problem exists in LightPointe product requiring repair, we will issue to you a Return Materials Authorization (“RMA”) number. The product requiring repair must be shipped to the designated LightPointe repair facility, and you must note the RMA number on the shipping container and documents. You (Customer) assume all shipping costs and all risk for loss or damage during shipment to LightPointe. You may be subject to repair fees if the product is damaged due to negligence, misuse or is damaged during shipment to LightPointe. Within a commercially reasonable period of time after receiving the returned product, LightPointe will repair and return the defective product, or provide a replacement product. LightPointe may decide to replace your equipment with new or equivalent to new replacement units and/or parts under the terms of this Warranty. Customer or Customer’s agents must de-install and re-install any replacement parts. LightPointe is not responsible for damage to our products caused by errors in installation performed by you or your agents.