Common use of Submitting Incidents Clause in Contracts

Submitting Incidents. In order to obtain technical support covered by this SMA, You have to report the issue or problem to ISC using the contact form provided by ISC or the online input screen on ISC’s online support system (JIRA) (contact details are mentioned hereunder in article 4) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2. Within the Initial Response Time, ISC shall confirm receipt by e- mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISC) dedicated to delivering technical support. Support will be provided by ISC solely to the authorized individuals designated by You and who are qualified and trained on the Software or Add-On(s). You will be asked to designate a maximum of three authorized support contacts.

Submitting Incidents. In order to obtain technical support covered by this SMA, You have to report the issue or problem to ISC ISB using the contact form provided by ISC ISB or the online input screen on ISCISB’s online support system (JIRA) (contact details are mentioned hereunder in article 4) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2. Within the Initial Response Time, ISC ISB shall confirm receipt by e- mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISCISB) dedicated to delivering technical support. Support will be provided by ISC ISB solely to the authorized individuals designated by You and who are qualified and trained on the Software or Add-On(s). You will be asked to designate a maximum of three authorized support contacts.

Submitting Incidents. In order to obtain technical support covered by this SMAAddendum 2, You have to report the issue or problem to ISC ISB using the contact form provided by ISC ISB or the online input screen on ISCISB’s online support system (JIRA) (contact details are mentioned hereunder in article 4) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2. Within the Initial Response Time, ISC ISB shall confirm receipt by e- mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISCISB) dedicated to delivering technical support. Support will be provided by ISC ISB solely to the authorized individuals designated by You and who are qualified and trained on the Software or Add-On(s). You will be asked to designate a maximum of three authorized support contacts.

Submitting Incidents. In order to obtain technical support covered by this SMAAgreement, You have to report the issue or problem to ISC using the contact form provided by ISC or the online input screen on ISC’s online support system (JIRA) (contact details are mentioned hereunder in article 4section 6) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2Agreement. Within the Initial Response Time, ISC shall confirm receipt by e- e-mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISC) dedicated to delivering technical support. Support will be provided by ISC solely to the authorized individuals designated by You and who are qualified and trained on the Software or Addadd-On(son(s). You will be asked to designate a maximum of three authorized support contacts.

Submitting Incidents. In order to obtain technical support covered by this SMAAgreement, You have to report the issue or problem to ISC ISB using the contact form provided by ISC ISB or the online input screen on ISCISB’s online support system (JIRA) (contact details are mentioned hereunder in article 4section 6) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2Agreement. Within the Initial Response Time, ISC ISB shall confirm receipt by e- e-mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISCISB) dedicated to delivering technical support. Support will be provided by ISC ISB solely to the authorized individuals designated by You and who are qualified and trained on the Software or Add-On(sadd- on(s). You will be asked to designate a maximum of three authorized support contacts.

Submitting Incidents. In order to obtain technical support covered by this SMAAddendum 2, You have to report the issue or problem to ISC using the contact form provided by ISC or the online input screen on ISC’s online support system (JIRA) (contact details are mentioned hereunder in article 4) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2. Within the Initial Response Time, ISC shall confirm receipt by e- mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISC) dedicated to delivering technical support. Support will be provided by ISC solely to the authorized individuals designated by You and who are qualified and trained on the Software or Add-On(s). You will be asked to designate a maximum of three authorized support contacts.

Submitting Incidents. In order to obtain technical support covered by this SMAAgreement, You have to report the issue or problem to ISC ISK using the contact form provided by ISC ISK or the online input screen on ISCISK’s online support system (JIRA) (contact details are mentioned hereunder in article 4section 6) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2Agreement. Within the Initial Response Time, ISC ISK shall confirm receipt by e- e-mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISCISK) dedicated to delivering technical support. Support will be provided by ISC ISK solely to the authorized individuals designated by You and who are qualified and trained on the Software or Addadd-On(son(s). You will be asked to designate a maximum of three authorized support contacts.