Common use of Submitting Incidents Clause in Contracts

Submitting Incidents. In order to obtain technical support covered by this SMA, You have to report the issue or problem to ISA using the contact form provided by ISA or the online input screen on ISA’s online support system (JIRA) (contact details are mentioned hereunder in article 4) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2. Within the Initial Response Time, ISA shall confirm receipt by e- mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISA) dedicated to delivering technical support. Support will be provided by ISA solely to the authorized individuals designated by You and who are qualified and trained on the Software or Add-On(s). You will be asked to designate a maximum of three authorized support contacts.

Submitting Incidents. In order to obtain technical support covered by this SMAAddendum 2, You have to report the issue or problem to ISA using the contact form provided by ISA or the online input screen on ISA’s online support system (JIRA) (contact details are mentioned hereunder in article 4) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2. Within the Initial Response Time, ISA shall confirm receipt by e- mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISA) dedicated to delivering technical support. Support will be provided by ISA solely to the authorized individuals designated by You and who are qualified and trained on the Software or Add-On(s). You will be asked to designate a maximum of three authorized support contacts.

Submitting Incidents. In order to obtain technical support covered by this SMA, You have to report the issue or problem to ISA using the contact form provided by ISA or the online input screen on ISA’s online support system (JIRA) (contact details are mentioned hereunder in article 4) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2the SMA. Within the Initial Response Time, ISA shall confirm receipt by e- e-mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISA) dedicated to delivering technical support. Support will be provided by ISA solely to the authorized individuals designated by You and who are qualified and trained on the Software or Add-On(s)Software. You will be asked to designate a maximum of three authorized support contacts.

Submitting Incidents. In order to obtain technical support covered by this SMAAgreement, You have to report the issue or problem to ISA using the contact form provided by ISA or the online input screen on ISA’s online support system (JIRA) (contact details are mentioned hereunder in article 4section 6) and following the support procedure and guidelines set forth in Exhibit I to this Addendum 2Agreement. Within the Initial Response Time, ISA shall confirm receipt by e- e-mail, mention the JIRA registration number, if necessary, ask You for clarification, documentation, description or additional information and, if possible, identify the person (support engineer of ISA) dedicated to delivering technical support. Support will be provided by ISA solely to the authorized individuals designated by You and who are qualified and trained on the Software or Add-On(sadd- on(s). You will be asked to designate a maximum of three authorized support contacts.