Common use of Supplementary services must be charged Clause in Contracts

Supplementary services must be charged. as a surcharge and must be invoiced by the Supplier as a separate line item on the invoice. D1.1 The Government catalogue provides the list of Services which may be required by Contracting Bodies across the Term. D1.2 The Supplier shall offer the catalogue in an electronic on-line format (P2P or equivalent, Customer Intranet site, and the Suppliers’ web-site via the internet). The Supplier shall maintain and keep updated a printed version of the catalogue at all times, a copy of which the Authority or Contracting Bodies may request. D1.3 The Supplier shall fully cooperate with the Authority to ensure that all Contracting Bodies that have previously purchased the Services in the nature of that offered across all lots. D1.4 The structure of the catalogue shall comprise of a number of menu and content pages which set out all relevant details of the Services offered within the lots and shall be published in a website format which is supported by all major web-site browsing software (e.g. Internet Explorer, Mozilla Firefox, Safari, Google Chrome). D1.5 The following information, as a minimum, shall be included in the catalogue: a. A generic index covering all Services items; and b. The telephone, e-mail and fax numbers of the Supplier support help desk; D1.6 The Supplier shall be responsible for the provision and support of the necessary infrastructure required to implement the on-line solution for the Authority and Contracting Body and for any associated running costs throughout the Term. D1.7 The Authority and Supplier will agree at the Category Review Meeting(s), as described in paragraph B2 of the specification. Appendix A: Potential Surcharges Surcharge Description Also referred to as: Packaging Surcharge related to Supplier providing specialist packaging/ conditions for transport. Dangerous/Hazardous Goods Surcharge Surcharge related to Supplier preparing documents for hazardous consignments Documentation service Parking Charge for parking which has been incurred as part of the collection/delivery Loading/Unloading Provision of manpower to carry, load/ unload consignments from vehicle Additional Drops Additional charge related to delivering consignments to multiple locations Multiple drops Congestion Charge (London only) Surcharge for entering central London Incorrect Details Charged to Clients who fail to address the consignment in accordance with the Supplier's service guide Out Of Hours Collections and Deliveries outside of agreed business hours. Defined by Client at Call Off Stage Overweight / Oversized Object Goods which fit outside Suppliers' standard dimensions Additional Handling, Incremental weight charge Proof of Delivery Hard copy of receiver's signature "Track and Trace" Public Holiday Surcharge Charge for ad-hoc deliveries made on public holidays Re-Direction Surcharge related to Client changing the final destination of consignment. Re-delivery Remote Areas Surcharge for delivery to Zones 2 - 4 Out of Area Charge, Residential Delivery Return Journey Charge for travelling A to B to A. Return to Sender Charge for returning undelivered item to sender. Waiting Time Agreed times over and above standard delivery charge. Surcharge for non-agreed waiting time. Weekend Surcharge Charge for ad-hoc deliveries made at weekends - specify charging method (i.e. by the hour or one-off charge) Insurance Insurance charged by Supplier for valuable consignments Extra Personnel Charge for additional personnel Double Xxxxxxx Import/Export Duty and Tax Supplier charges the Client for costs incurred when importing/exporting the Client's consignment including the preparation of documentation where applicable. Import/Export documentation Ferry/Toll Charge Charge for utilising Ferries and Toll Roads/Bridges Storage Surcharge related to Supplier storing the consignment within a secure compound