Common use of SUPPLIER PERFORMANCE METRICS Clause in Contracts

SUPPLIER PERFORMANCE METRICS. VDOT has developed a set of supplier service level agreements (“SLA”) relating to Supplier’s performance under this Contract and which are attached hereto and incorporated by reference as Exhibit I. Supplier agrees to be bound by and perform its obligations under this Contract pursuant to the SLA. The remedies for Supplier’s failure to meet the SLA are set forth in Exhibit I. Supplier and VDOT agree to meet within 30 calendar days of the Effective Date of this Contract to set forth the methodology and designated personnel of each Party to provide, collect, monitor, and report the SLA performance data and mutually agreed-to incentives and remedies. Supplier agrees to provide to VDOT a report of its performance against the SLAs as stated in Exhibit I throughout the Term. Supplier’s report must include a comparison of its SLA performance against the agreed-to targets and, in the event of any shortfall by Supplier, proposed remediation measures. Supplier will report its SLA performance for the Contract in aggregate to VDOT. Any instances of Supplier non-compliance will be recorded in Supplier’s Contract file and shared with Contract stakeholders. Supplier further agrees that any degradation or failure of Supplier’s performance obligations may result in failure to renew the Contract, termination for convenience of the Contract or termination for breach of the Contract. VDOT will have all rights and remedies available at law.

SUPPLIER PERFORMANCE METRICS. VDOT DMAS has developed a set of supplier service level agreements key performance indicators (“SLAKPI”) relating to Supplier’s performance under this Contract and which are attached hereto and incorporated by reference as Exhibit I. Supplier agrees to be bound by and perform its obligations under this Contract pursuant to the SLAKPI. The remedies for Supplier’s failure to meet the SLA KPI are set forth in Exhibit I. Supplier and VDOT DMAS agree to meet within 30 calendar days of the Effective Date of this Contract to set forth the methodology and designated personnel of each Party to provide, collect, monitor, and report the SLA KPI performance data and mutually agreed-to incentives and remedies. Supplier agrees to provide to VDOT DMAS a report of its performance against the SLAs as stated in Exhibit I KPIs no less than once every six (6) months throughout the Term. Supplier’s report must include a comparison of its SLA KPI performance against the agreed-to targets and, in the event of any shortfall by Supplier, proposed remediation measures. Supplier will report its SLA KPI performance for the Contract in aggregate to VDOTand for each order or SOW over $1,000,000 for applicable Authorized Users. Any instances of Supplier non-compliance will be recorded in Supplier’s Contract file and shared with Contract stakeholders. Supplier further agrees that any degradation or failure of Supplier’s performance obligations may result in failure to renew the Contract, termination for convenience of the Contract or termination for breach of the Contract. VDOT DMAS will have all rights and remedies available at law.

SUPPLIER PERFORMANCE METRICS. VDOT VADOC has developed a set of supplier service level agreements (“SLA”) performance metrics relating to Supplier’s performance under this Contract and which are attached hereto and incorporated by reference as Exhibit I. 7. Supplier agrees to be bound by and perform its obligations under this Contract pursuant to the SLAperformance metrics. The remedies for Supplier’s failure to meet the SLA performance metrics are set forth in Exhibit I. 7. Supplier and VDOT VADOC agree to meet within 30 calendar days of the Effective Date of this Contract to set forth the methodology and designated personnel of each Party to provide, collect, monitor, and report the SLA performance data and mutually agreed-to incentives and remedies. Supplier agrees to provide to VDOT VADOC a report of its performance against the SLAs as stated in Exhibit I performance metrics no less than once every six (6) months throughout the Term. Supplier’s report must include a comparison of its SLA performance against the agreed-to targets and, in the event of any shortfall by Supplier, proposed remediation measures. Supplier will report its SLA performance for the Contract in aggregate to VDOT. Any instances of Supplier non-compliance will be recorded in Supplier’s Contract file and shared with Contract stakeholders. Supplier further agrees that any degradation or failure of Supplier’s performance obligations may result in failure to renew the Contract, termination for convenience of the Contract or termination for breach of the Contract. VDOT VADOC will have all rights and remedies available at law.

SUPPLIER PERFORMANCE METRICS. VDOT has developed a set of supplier service level agreements (“SLA”) relating to Supplier’s performance under this Contract and which are attached hereto and incorporated by reference as Exhibit I. Supplier agrees to be bound by and perform its obligations under this Contract pursuant to the SLA. The remedies for Supplier’s failure to meet the SLA are set forth in Exhibit I. Supplier and VDOT agree to meet within 30 calendar days of the Effective Date of this Contract to set forth the methodology and designated personnel of each Party to provide, collect, monitor, and report the SLA performance data and mutually agreed-to incentives and remedies. Supplier agrees to provide to VDOT a report of its performance against the SLAs as stated in Exhibit I throughout the Term. Supplier’s report must include a comparison of its SLA performance against the agreed-to targets and, in the event of any shortfall by Supplier, proposed remediation measures. Supplier will report its SLA performance for the Contract in aggregate to VDOT. Any instances of Supplier non-compliance will be recorded in Supplier’s Contract file and shared with Contract stakeholders. Supplier further agrees that any degradation or failure of Supplier’s performance obligations may result in failure to renew the Contract, termination for convenience of the Contract or termination for breach of the Contract. VDOT will have all rights and remedies available at law.

SUPPLIER PERFORMANCE METRICS. VDOT ‌ VDH has developed a set of supplier service level agreements requirements (“SLASLR”) relating to Supplier’s performance under this Contract and which are attached hereto and incorporated by reference as Exhibit Exhibit I. Supplier agrees to be bound by and perform its obligations under this Contract pursuant to the SLASLR. The remedies for Supplier’s failure to meet the SLA SLR are set forth in Exhibit I. The cumulative SLR remedies for any month shall not exceed 20% of Supplier’s invoice for the applicable month. While SLR remedies may decrease Supplier’s invoice amount, no remedy will have the effect of denying, preventing, or delaying payment that was otherwise due under the Contract. Supplier and VDOT VDH agree to meet within 30 calendar days of the Effective Date of this Contract to set forth the methodology and designated personnel of each Party to provide, collect, monitor, and report the SLA performance data and mutually agreed-to incentives and remedies. Supplier agrees to provide to VDOT VDH a report of its performance against the SLAs as stated in Exhibit I throughout the Term. Supplier’s report must include a comparison of its SLA performance against the agreed-to targets and, in the event of any shortfall by Supplier, proposed remediation measures. Supplier will report its SLA performance for the Contract in aggregate to VDOT. Any instances of Supplier non-compliance will be recorded in Supplier’s Contract file and shared with Contract stakeholders. Supplier further agrees that any degradation or failure of Supplier’s performance obligations may result in failure to renew the DocuSign Envelope ID: D69B105E-7A47-46ED-8B09-C0071CE057F5 Contract, termination for convenience of the Contract or termination for breach of the Contract. VDOT VDH will have all rights and remedies available at law.

SUPPLIER PERFORMANCE METRICS. VDOT DMAS has developed a set of supplier service level agreements key performance indicators (“SLAKPI”) relating to Supplier’s performance under this Contract and which are attached hereto and incorporated by reference as Exhibit I. F Supplier agrees to be bound by and perform its obligations under this Contract pursuant to the SLAKPI. The remedies for Supplier’s failure to meet the SLA KPI are set forth in Exhibit I. F. Supplier and VDOT DMAS agree to meet within 30 calendar days of the Effective Date of this Contract to set forth the methodology and designated personnel of each Party to provide, collect, monitor, and report the SLA KPI performance data and mutually agreed-to incentives and remedies. Supplier agrees to provide to VDOT DMAS a report of its performance against the SLAs as stated in Exhibit I KPIs no less than once every six (6) months throughout the Term. Supplier’s report must include a comparison of its SLA KPI performance against the agreed-to targets and, in the event of any shortfall by Supplier, proposed remediation measures. Supplier will report its SLA KPI performance for the Contract in aggregate to VDOTand for each order over $1,000,000. Any instances of Supplier non-compliance will be recorded in Supplier’s Contract file and shared with Contract stakeholders. Supplier further agrees that any degradation or failure of Supplier’s performance obligations may result in failure to renew the Contract, termination for convenience of the Contract or termination for breach of the Contract. VDOT DMAS will have all rights and remedies available at law.